ZAMAL ALAUDDIN
Apopka
Summary
Dedicated and dependable professional with excellent communication skills in the customer service industry. Enhances customer experience by understanding client desires and providing customized solutions to render customer satisfaction. An enthusiastic team player ready to contribute to company success. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Digital Support/Account Security and Claims
Truist Financial
02.2022 - 02.2024
- Informed and educated clients on self-service options through Truist technologies to improve their banking experience
- Served as the primary point of contact for key accounts, providing consistent communication and fostering trust between the company and its clients.
- Supported small business and consumers with products including digital services, loans, credit/debit cards.
Rural Carrier Associate
United States Postal Sevice
08.2021 - 01.2022
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Signed and received mail with signature requirements upon delivery and loading.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Front Desk Assistant Manager
Saratoga Resort Villas
09.2017 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Ensured accurate billing procedures by diligently reviewing charges, processing payments, and generating detailed invoices upon checkout.
Education
High School Diploma -
Main Street High
05.2019
Skills
- Communication
- Microsoft Office
- Call Management
- Customer Support
- Escalation Handling
- Call Center Experience
Volunteer Experience
01/2018 - 03/2020 Front Desk Representative, Raymond James, Orlando, FL,
Greeted incoming clients while ensuring they are comfortable in waiting room and completed all front desk responsibilities
Timeline
Digital Support/Account Security and Claims
Truist Financial
02.2022 - 02.2024
Rural Carrier Associate
United States Postal Sevice
08.2021 - 01.2022
Front Desk Assistant Manager
Saratoga Resort Villas
09.2017 - 04.2020
High School Diploma -
Main Street High
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