Zamantha Gutierrez
Lusby,MD
Summary
Experienced in operational management, inventory control, and staff training. Proven ability to optimize supply chains, develop budgets, and enhance customer satisfaction through effective resource allocation. Bilingual professional adept in inventory control and operational management. Recognized for optimizing supply chains and maintaining high customer satisfaction levels. Ready to leverage expertise to drive efficiency and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Interior Division Operation
The handyman Construction LLC
Prince Frederick, Maryland
02.2023 - Current
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Managed inventory control systems to optimize supply chain efficiency.
- Trained staff on safety protocols and operational best practices.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Reviewed employee time sheets regularly for accuracy before submitting them for payroll processing.
- Assisted in developing annual operating budgets based on projected needs of the division.
- Addressed customer complaints promptly in an effort to maintain high levels of customer satisfaction.
- Managed daily operations of the division including scheduling, budgeting, staffing and resource allocation.
- Facilitated communication in English and Spanish to assist diverse clientele.
Manager's Assistant
Rent A Center Warehouse & Retail Store
Lexington Park, Maryland
02.2018 - 03.2020
- Oversaw daily operations while managing team performance in a fast-paced environment.
- Trained new staff on operational procedures and company policies for seamless integration.
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
- Compiled monthly reports for senior management summarizing operational performance metrics.
Target Team Member
Target
California, Maryland
05.2015 - 03.2019
- Processed customer transactions efficiently at busy retail location.
- Assisted customers with product inquiries and selections during peak hours.
- Handled returns and exchanges according to store policies swiftly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash registers to process payments for goods and services.
Education
GED -
Encinal High school
Alameda, CA09-1995
Skills
- Operational management
- Inventory control
- Budget development
- Staff training
- Resource allocation
- Supply chain optimization
- I'm Bilingual I speak and read Spanish
- I also love meeting new people
Timeline
Interior Division Operation
The handyman Construction LLC
02.2023 - Current
Manager's Assistant
Rent A Center Warehouse & Retail Store
02.2018 - 03.2020
Target Team Member
Target
05.2015 - 03.2019
GED -
Encinal High school