ZaMaya Smith
Fairburn,GA
Summary
I am a reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. A strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. In addition, I can offer skill with CRM systems paired with outstanding active listening and multitasking abilities. Lastly, I have a history managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Liveops
Atlanta, GA
10.2021 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
Arise
Atlanta, GA
05.2022 - 12.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GA05.2020
Some College (No Degree) - Business Administration
Georgia State University
Atlanta, GASkills
- Data Entry
- Inbound and Outbound Calling
- Multi-Task Management
- Problem Resolution
- Customer Service
Timeline
Customer Service Representative
Arise
05.2022 - 12.2022
Customer Service Representative
Liveops
10.2021 - Current
High School Diploma -
Langston Hughes High School
Some College (No Degree) - Business Administration
Georgia State University
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