Zameera Alam
Hayward,CA
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Lowes Home Improvement
05.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Billing Coordinator
BELFOR
01.2022 - 07.2022
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Monitored customer accounts to identify and rectify billing issues.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Education
Executive HR Management Certification
California State University of East Bay
Hayward02.2024
Bachelor of Science - Political Science
California State University, East Bay
Hayward, CAHigh School Diploma -
Impact Academy Of Arts & Technology
Hayward, CASkills
- Scheduling and Coordinating
- Organization Skills
- Time Management
- Problem Solving
- Book Keeping
- Organizational support
- Employee Coaching and Mentoring
- Technical Proficiency
- Exceptional Communicator
- Bilingual in Hindi & English
- Knowledgeable in PowerPoint, Chrome OS, Excel, Windows, G Suite (Docs, Sheets, Calendar)
Timeline
Billing Coordinator
BELFOR
01.2022 - 07.2022
Customer Service Supervisor
Lowes Home Improvement
05.2019 - Current
Executive HR Management Certification
California State University of East Bay
Bachelor of Science - Political Science
California State University, East Bay
High School Diploma -
Impact Academy Of Arts & Technology