Zamiria Howard
Montgomery,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ASK
Montgomery, AL
01.2023 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Customer Service Cashier
Walmart
Montgomery, AL
02.2020 - 12.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained accurate records of transactions using the point-of-sale system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Key Holder
Claire's Boutique
Montgomery, AL
05.2018 - 06.2020
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Developed extensive product knowledge, growing revenue and building consumer base.
Education
High School Diploma -
Pike County High School
Brundidge, AL05-2017
Associate of Science - Diagnostic Medical Sonography
Boise State University
Boise, IDSkills
- Data Entry
- Data Collection
- Tactful and diplomatic
- High-energy attitude
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Paperwork Processing
- Report Generation
- Account updating
- Customer Education
- Microsoft Office expertise
- Process Optimization
- Retail Marketing
- CRM Software
- Computer Proficiency
- Team Development
- Lead Generation
- Document Control
- Call Center Operations
- Complaint resolution
- Payment Processing
- Training experience
- Performance Improvement
- Call control skills
- Delivery Tracking
Accomplishments
- Perfect Attendance
- Employee of the month
Timeline
Customer Service Representative
ASK
01.2023 - 04.2024
Customer Service Cashier
Walmart
02.2020 - 12.2022
Key Holder
Claire's Boutique
05.2018 - 06.2020
High School Diploma -
Pike County High School
Associate of Science - Diagnostic Medical Sonography
Boise State University
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