Zamoya Meeks
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Picker Packer
Amazon
08.2021 - Current
- Labeled boxes and placed in outbound collection areas.
- Isolated damaged items to predefined marked area to report to supervisors.
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Pulls merchandise from stock and stages it for delivery.
- Maintain a clean, neat, and orderly work area. Restock workstation with appropriate supplies as needed
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
Customer Service Representative
Delta community credit Union
06.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Delivered accurate reports by conducting comprehensive data entry and quality control checks.
Sales Associate
Macy’s Department Store
12.2020 - 06.2021
- Greet customers including answering phones and directing customer inquiries to appropriate party
- Handles transactions between customer and retail store
- Scan products, assisting customers with checking out
- Process receipts and in store coupons for customers
- Count the cash in the drawer at the end of the day ensuring cash equals receipts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Khols Department Store
06.2018 - 04.2019
- Receives and process all payments according to standard procedures
- Assists in the opening and closing of the retail location which includes and but not limited to cash handling and deposits
- Educate customers on available product option to meet and exceed customer service experience.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Office Administrator
KB Finance Enterprise
11.2017 - 05.2018
- Schedule and plan meeting and appointment
- Create and update records ensuring accuracy and validity of information
- Organize office and assist associates in ways that optimize procedures.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.2019
Skills
- QUALIFICATIONS & SKILLS
- Product Knowledge
- Computerized Scheduling
- Consultive selling
- Verbal Communication
- Meeting sales goals
- Data Entry
- Customer Service
- Inventory Management
- Setting Appointments
- Dependability
- File Clerk
- Time Management Skills
- MS Office
- People skills
- WPM40
- Office Administration
- Marketing and promotions
- Maintain Office Supplies
- Credit Card Payment Processing
- Order and Refund Processing
- Multitasking and Prioritization
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Delta community credit Union
06.2022 - 12.2022
Picker Packer
Amazon
08.2021 - Current
Sales Associate
Macy’s Department Store
12.2020 - 06.2021
Sales Associate
Khols Department Store
06.2018 - 04.2019
Office Administrator
KB Finance Enterprise
11.2017 - 05.2018
High School Diploma -
Paulding County High School