Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Management Training, for Executive Development Program
References
Timeline
Generic

Zamran Naseem

Congers,NY

Summary

Experienced sales manager with 8 years of progressive experience in increasing profit and revenue by developing customer and employee base. Ability to establish strong relationships through excellent communication skills. Offers extraordinary strengths in leadership and management, communication, sales and customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Macys Department Store
West Nyack, NY
11.2021 - Current
  • Developed and significantly increased earnings within my first year of employment reaching peak of $3.5 mil
  • Responsible for properly filling the floor with team coaching and managing merchandizing team.
  • Reported products and sales to GSM
  • Responsible for properly opening and closing the building following procedure being one of the senior managers.
  • Increased department revenue by 3% by focusing on colleagues, effectively managing the floor during peak seasons and providing superior customer service
  • Consistently being able to adapt to quickly changing priorities along with effective multitasking
  • Managing and achieving above expectations in inventory results
  • Responsible for interviewing. hiring. training and providing performance reviews for colleagues in order to drive talent and performance
  • Analyze reports in order to effectively strategize and focus on deficient areas and highlight areas for growth opportunities
  • Analyze and review sales data to provide colleague recognition and development
  • Support Operations and Visual Merchandising in completing operational activities to support business goals
  • Consistent recognition for the opening of new accounts for the Star Rewards Programs
    Successfully present department metrics and planning to executive management teams for site visits
  • Ensure effective floor coverage along with leading selling initiatives throughout the store

District Manager in Training

Art Of Shaving
West Nyack, NY
07.2018 - 03.2020
  • Established and managed yearly budgets of up to $500,000.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Recruited and trained new employees to meet job requirements.
  • Proposed or approved modifications to project plans.
  • Created training modules and documentation to train staff.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked with management to improve customer enjoyment and feedback, towards company goals and visions.

Supervisor

Kay Jewelers I
West Nyack, NY
06.2015 - 07.2018
  • Verified authenticity of diamonds using a microscope.
  • Described merchandise and explained use, operation and care.
  • Created detailed reports outlining sales performance and future projections.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed returns and exchanges within company guidelines.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Increased value to clients through product knowledge.
  • Educated customers on the 4 C's of diamond grading.

Education

High School Diploma -

Rockland Community College
Suffern, NY

Skills

  • Account Management
  • Cross-Functional Collaboration
  • Customer Empathy
  • Training Programs
  • Pricing Strategies
  • Training and Onboarding
  • Marketing Program Management
  • Budget Forecasting
  • Sales Forecasting
  • Customer Retention Strategies
  • Performance Evaluations

Languages

English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Certification

  • Diamond Certified
  • GIA Certified

Affiliations

  • Physical wellness and finding peace in Hiking and Yoga.
  • Enjoys spending free time in sports

Management Training, for Executive Development Program

  • Spent personal time with upcoming management program students, teaching mentoring and providing insite into the field of management.

References

References available upon request.

Timeline

Customer Experience Manager

Macys Department Store
11.2021 - Current

District Manager in Training

Art Of Shaving
07.2018 - 03.2020

Supervisor

Kay Jewelers I
06.2015 - 07.2018

High School Diploma -

Rockland Community College

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Zamran Naseem