Zamzam Obsiye
Burnsville,MN
Summary
Results-driven professional well-versed in managing diverse customer needs with speed and efficiency. Skilled at identifying and anticipating problems and providing solutions. Adept at planning, directing, and maintaining continuous operations in various departments. Self-directed and self-motivated with 12 years of professional working experience. Strong history of strengthening policies, procedures, and critical relationships. Knowledgeable in project management, change management, and workforce planning.
Overview
8
8
years of professional experience
Work History
Program Manager
Sevita Health
10.2022 - Current
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Oversaw 10+ staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization or its clients.
Personal Banker
Wells Fargo
07.2018 - 08.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified partnership opportunities and segmented customers to business connections in financial services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions increasing client retention by 70%.
- Delivered 400+
- engaging and polished presentations to build connections with potential customers and distinguish business from competitors
Assistant Manager
Landau
07.2017 - 12.2018
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, which led to 60% increase in sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 90%.
Zone Manager
Paradies Lagardere
09.2017 - 07.2018
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Set clear team goals and delegated tasks and set deadlines, which increased work output by 80%.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Recruited and oversaw personnel to achieve performance and quality targets
Beauty Advisor
Macys Department Store
11.2015 - 07.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
Bachelor of Science - Business Administration in Information Technology
Western Governors University
Salt Lake City, UT12.2022
Associate of Science -
Dallas College
Dallas, TX05.2022
High School Diploma -
Grand Prairie High School
Grand Prairie, TX2010
Skills
- Strong client relations
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Creative problem solver
- MS Office proficient
- Time management
- Self-motivated
- Advanced risk management
- Analytical and Critical Thinking
- Strategic planning
Language
Somali - Native
English - Native
Timeline
Program Manager
Sevita Health
10.2022 - Current
Personal Banker
Wells Fargo
07.2018 - 08.2022
Zone Manager
Paradies Lagardere
09.2017 - 07.2018
Assistant Manager
Landau
07.2017 - 12.2018
Beauty Advisor
Macys Department Store
11.2015 - 07.2017
Bachelor of Science - Business Administration in Information Technology
Western Governors University
Associate of Science -
Dallas College
High School Diploma -
Grand Prairie High School
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