Zamzam Obsiye

• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
• Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
• Oversaw 10+ staff training and development programs, ensuring employees were equipped with skills needed to excel in their roles.

• Expanded service offerings by researching market trends and identifying potential growth opportunities.
• Increased repeat client bookings by 40% over the past year through personalized service and follow-up.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Achieved a 95% client satisfaction rate, as measured by post-appointment surveys.

• Assist in user setup, roles, profiles, permissions, and security settings.
• Create and maintain custom objects, fields, formulas, validation rules, flows.
• Assist in the creation of custom reports and dashboards to meet business needs.
• Utilized SQL and Data Loader to retrieve external data from database and upload to Salesforce.

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• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Identified partnership opportunities and segmented customers to business connections in financial services.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions increasing client retention by 70%.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, which led to 60% increase in sales.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 90%.