Zana Gecaj
East Meadow,
Overview
9
9
years of professional experience
Work History
Lead Orthodontic Assistant
Luccarelli & Barrese Orthodontics
01.2022 - Current
- Assisted orthodontists with patient care and treatment procedures.
- Accommodate approximately 180 patients per day
- Improved office organization by maintaining dental equipment inventory and implementing a system for tracking supplies.
- Contributed to a positive work environment by fostering strong teamwork among staff members and promoting open communication and ensure a positive patient experience.
- Created dental impressions used for diagnostics, opposing models and study casts to make orthodontic appliances.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Server
Milleridge Inn
09.2020 - 12.2021
- Delivered exceptional customer service, team efficiency, and collaborating effectively in high-pressure settings.
- Managed up to 12 tables simultaneously without compromising customers needs.
- Increased sales significantly by upselling higher-end products to customers.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Shift Lead
SKECHERS Retail
05.2017 - 03.2020
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Coordinated shift schedules to optimize staffing levels and maintain productivity targets.
- Completed store opening and closing procedures and balanced tills.
- Implemented process improvements that enhanced workflow efficiency and reduced service delays.
Intern
Mount Sinai Beth Israel
09.2016 - 05.2017
- Assisted with specimen preparation for diagnostic laboratory testing, ensuring accuracy and compliance with safety protocols.
- Developed and maintained comprehensive documentation for ongoing projects, enhancing team communication.
- Conducted research to support strategic initiatives, providing data-driven insights for decision-making.
Education
Associate of Science - Nursing
Nassau Community College
Garden City, NY05-2027
High School Diploma -
High School For Health Professions And Human Services
New York, NY06-2018
Skills
- Client relations
- Service upselling
- Workforce skill enhancement
- Professional telephone demeanor
- Product knowledge
- Computer proficiency
Timeline
Lead Orthodontic Assistant
Luccarelli & Barrese Orthodontics
01.2022 - Current
Server
Milleridge Inn
09.2020 - 12.2021
Shift Lead
SKECHERS Retail
05.2017 - 03.2020
Intern
Mount Sinai Beth Israel
09.2016 - 05.2017
Associate of Science - Nursing
Nassau Community College
High School Diploma -
High School For Health Professions And Human Services
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