Gracieann Blankenship
Starke,FL
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
8
8
years of professional experience
Work History
Lead Orthodontic Assistant
Bold Bite Orthodontics
Jacksonville,Fl
02.2024 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
Orthodontic Assistant
Farina orthodontics
Tampa, FL
06.2021 - Current
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires
- Provided patient education regarding oral hygiene and post-treatment care instructions
- Maintained sterilization of instruments according to OSHA standards
- Organized patient records and kept track of treatment plans
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit
- Scheduled appointments for patients based on availability of doctors' time slots
- Ordered supplies for the office as needed
- Maintained inventory of all materials used within the clinic setting.
Customer Service Representative
Beacon Health Solutions
Tampa, FL
05.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Waitress
Sonny's BBQ
Starke, FL
06.2016 - 03.2020
- Calculated charges, issued table checks and collected payments from customers
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Answered phones politely and promptly, accurately recording and confirming reservations
- Prepared salads and appetizers to back up kitchen staff
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12.2020
High School Diploma -
Bradford High School
Starke, FL05.2018
Skills
- High-energy attitude
- Conflict mediation
- Problem-solving abilities
- Adaptive team player
- Active listening
- Inbound and outbound calling
- Quality control
- Customer relations
- Multitasking
- Leadership
- Dependable
Timeline
Lead Orthodontic Assistant
Bold Bite Orthodontics
02.2024 - Current
Orthodontic Assistant
Farina orthodontics
06.2021 - Current
Customer Service Representative
Beacon Health Solutions
05.2020 - 05.2021
Waitress
Sonny's BBQ
06.2016 - 03.2020
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Bradford High School