Jessica N Bazan
McAllen,TX
Summary
Highly adaptable to addressing diverse client needs. Proven history of building trust with clients to promote satisfaction, resolve concerns and maintain long-term loyalty. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets.
Background in high-volume office/remote environments focused on delivering exceptional clerical and operational support for professionals and clients. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Jewelry Sales Lead/Personal Assistant
Portillo Jewelers
McAllen, TX
08.2023 - Current
- Utilizes in-depth product knowledge to address customer questions and provide prompt and accurate assistance.
- Assists in developing strategies to improve efficiency and productivity of business operations.
- Maintains quality standards while efficiently resolving customer complaints escalated by owner.
- Executes routine tasks for opening and closing operations, such as counting cash drawers and activating alarms.
- Coordinates inventory shipments and directed team in organizing displays with merchandise.
- Prepares daily sales reports for management review.
Financial Services Advisor
University of Arizona
Chandler, AZ
06.2023 - Current
- Provides guidance to students on the cost of attending college and various types of financial aid available.
- Assists with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Researches new policies and procedures for awarding funds to ensure compliance with regulations.
- Manages a caseload of student accounts; monitored progress towards completion of degree programs.
- Collaborates with university personnel to resolve billing disputes or discrepancies in student accounts.
- Evaluates appeals submitted by students seeking additional funds due to special circumstances.
- Interprets complex legal documents such as loan agreements, promissory notes and disclosure statements.
Administrative Assistant
IDEA Public Schools
McAllen, TX
08.2022 - 07.2023
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
Account Expert - Customer Service Representative
T-Mobile
Mission, TX
08.2018 - 08.2022
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems, and solutions.
- Resolved average of 75 inquiries in given week, consistently meeting performance goals.
Lead Teller
Wells Fargo
Pharr, TX
03.2016 - 08.2018
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Performed currency transaction reports for foreign currency.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX05.2014
Some College (No Degree) - Human Resources Management
University of Arizona Global Campus
Chandler, AZSome College (No Degree) - Human Resources Management
South Texas College
McAllen,TexasSkills
- Office Administration
- High-energy Attitude
- Active Listening
- Problem-solving Abilities
- Organizational Strengths
- Customer Relations
- Microsoft Office Expertise
- Sales Expertise
Timeline
Jewelry Sales Lead/Personal Assistant
Portillo Jewelers
08.2023 - Current
Financial Services Advisor
University of Arizona
06.2023 - Current
Administrative Assistant
IDEA Public Schools
08.2022 - 07.2023
Account Expert - Customer Service Representative
T-Mobile
08.2018 - 08.2022
Lead Teller
Wells Fargo
03.2016 - 08.2018
High School Diploma -
Veterans Memorial High School
Some College (No Degree) - Human Resources Management
University of Arizona Global Campus
Some College (No Degree) - Human Resources Management
South Texas College