Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zana Sturkey

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

GEICO
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

E-Commerce Specialist

Academy Sports and Outdoors
07.2019 - 10.2022
  • Coordinated shipping logistics for online orders.
  • Troubleshooted any operational or technical issues that arose during online transactions.
  • Designed an effective system for tracking order fulfillment processes.
  • Package orders to ship out efficiently for same day and future orders
  • Established and maintained e-commerce website to promote and sell products.

Learning Ambassador

Amazon
02.2018 - 08.2019
  • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
  • Troubleshoot and resolve data errors that need to be updated for inventory
  • Pack and transport materials to store away while operating an stand up forklift (Order picker)
  • Resolve quality-related issues in a timely manner with accuracy and deficiency

Education

Associate of Science -

Central Georgia Technical College
Warner Robins

Skills

  • Customer Relationship Management
  • Computer literacy
  • Customer support
  • Call escalation
  • Typing proficiency
  • Data entry
  • Quality assurance
  • Relationship building

Timeline

Customer Service Representative

GEICO
10.2022 - Current

E-Commerce Specialist

Academy Sports and Outdoors
07.2019 - 10.2022

Learning Ambassador

Amazon
02.2018 - 08.2019

Associate of Science -

Central Georgia Technical College

Similar Profiles

CREATE PROFILE
Zana Sturkey