Zanae Williams
Tampa
Summary
Detail-oriented case manager with proven analytical and communication skills. Expertise in assessing client needs and ensuring compliance with regulatory standards. Committed to leveraging skills in a collaborative team environment to enhance case management effectiveness.
Overview
6
6
years of professional experience
Work History
Case Manager
Navient/ Gallant
Remote
02.2023 - 11.2025
- Provided comprehensive case management services, including assessments and crisis interventions.
- Assessed client needs to develop personalized action plans for effective outcomes.
- Collaborated with internal teams to streamline case management processes, improving service delivery and client outcomes.
- Documented client interactions, ensuring accurate records for compliance and continuity of care.
- Documented client interactions, maintaining accurate records in systems.
- Advocated for clients' interests during disputes with service providers.
- Counseled clients on community resources to address their needs effectively.
- Linked clients with social services and healthcare providers, facilitating access to essential resources and support.
OPS Adjudicator
Department Of Economic Opportunity
Tallahassee
12.2020 - 12.2022
- Reviewed case files to determine eligibility for benefits and services.
- Analyzed documentation for accuracy and compliance with established guidelines.
- Conducted interviews to gather information from applicants and stakeholders.
- Communicated decisions clearly to applicants through written notifications.
- Maintained detailed records of case decisions and relevant correspondence.
- Ensured adherence to regulatory standards during the adjudication process efficiently.
- Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.
- Analyzed claim data to identify potential fraud or discrepancies in submissions.
- Resolved disputes by engaging with customers and providing clear explanations of decisions.
HR Assistant (Temp)
Supervisor Of Elections Office
Fort Lauderdale
04.2020 - 12.2020
- Coordinated new hire onboarding processes and prepared orientation materials.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Responded to employee inquiries regarding benefits and company policies.
- Processed payroll data and maintained employee records in HRIS systems.
- Maintained compliance with labor laws and company regulations in documentation.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Updated HR databases with employee changes in position, salary, and personal information.
- Collaborated with team members to improve HR processes and enhance workflows.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Prepared materials and reports for compliance audits.
Education
Bachelor of Arts - Cultural Anthropology
Florida Agricultural And Mechanical University
Tallahassee, FL06-2026
Skills
- Case management and client assessment
- Community outreach and engagement
- Legal documentation and report writing
- Team collaboration and regulatory compliance
- Verbal and written communication skills
- Data entry and analysis
- Eligibility assessment and quality assurance
Timeline
Case Manager
Navient/ Gallant
02.2023 - 11.2025
OPS Adjudicator
Department Of Economic Opportunity
12.2020 - 12.2022
HR Assistant (Temp)
Supervisor Of Elections Office
04.2020 - 12.2020
Bachelor of Arts - Cultural Anthropology
Florida Agricultural And Mechanical University