Zanae Williams

. Assist customers with questions and issues, and deliver
practical solutions as needed.
. Provide courteous, friendly, fast, efficient customer service.
. Record key phone call details into company database/ CRM.
. Use empathy, patience, and flexibility during phone calls.
. Perform well in fast-paced environment. Handle disgruntled customers with calm, effective communication.
. Develop expert-level use of company operating software program.

. Prioritize customer issue resolution over being correct.
. Create strong customer experiences through active listening, attention to customer needs, and objection handling.
. Gather key data for escalated customer cases and keep case accounts organized.
. Coordinated logistics for dumpster deliveries and pickups across service areas.
. Developed training materials for new staff on operational procedures and safety protocols.
. Oversaw inventory management to maintain adequate supply levels of dumpsters and tools.
. Collaborated with vendors to negotiate pricing and improve service contracts.
. Participated in ongoing training and compliance activities.

. Generated reports to track performance metrics of team members.

. Educated customers on jewelry care and warranty policies.
. Processed transactions accurately using point-of-sale systems.
. Collaborated with team members to meet daily sales goals.
. Organized inventory and ensured stock levels were maintained.
. Assisted customers in selecting jewelry and understanding product features.
. Helped customers find specific products, answered questions, and offered product advice.
. Maintained visual merchandising standards to enhance store presentation.
. Participated in training sessions to improve product knowledge and sales techniques.
. Answered incoming telephone calls to provide store, products and services information.
. Assisted customers in finding their desired products find
specific products, answered questions, and offered product advice.

• Provided comprehensive case management services, including assessments and crisis interventions.
• Assessed client needs to develop personalized action plans for effective outcomes.
• Collaborated with internal teams to streamline case management processes, improving service delivery and client outcomes.
• Documented client interactions, ensuring accurate records for compliance and continuity of care.
• Documented client interactions, maintaining accurate records in systems.
• Advocated for clients' interests during disputes with service providers.
• Counseled clients on community resources to address their needs effectively.
• Linked clients with social services and healthcare providers, facilitating access to essential resources and support.

• Reviewed case files to determine eligibility for benefits and services.
• Analyzed documentation for accuracy and compliance with established guidelines.
• Conducted interviews to gather information from applicants and stakeholders.
• Communicated decisions clearly to applicants through written notifications.
• Maintained detailed records of case decisions and relevant correspondence.
• Ensured adherence to regulatory standards during the adjudication process efficiently.
• Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.
• Analyzed claim data to identify potential fraud or discrepancies in submissions.
• Resolved disputes by engaging with customers and providing clear explanations of decisions.

• Coordinated new hire onboarding processes and prepared orientation materials.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Responded to employee inquiries regarding benefits and company policies.
• Processed payroll data and maintained employee records in HRIS systems.
• Maintained compliance with labor laws and company regulations in documentation.
• Created, organized, and maintained employee personnel files to keep sensitive data secure.
• Updated HR databases with employee changes in position, salary, and personal information.
• Collaborated with team members to improve HR processes and enhance workflows.
• Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
• Prepared materials and reports for compliance audits.