Zanaida Phillipps
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Project Manager
Mighty Hook
02.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on schedule.
Sales Manager
Mighty Hook
06.2017 - 11.2019
- Assisted in implementing special promotions relating to direct sales segments
- Cultivated customer satisfaction by conducting follow up phone calls and on-site visits
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Operations Manager
WHSmith
08.2014 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Arts - Business Administration And Management
UIC
Chicago, IL07-2016
Skills
- Project management
- Staff management
- Performance improvements
- Procedure development
Languages
Spanish
Full Professional
Timeline
Project Manager
Mighty Hook
02.2020 - Current
Sales Manager
Mighty Hook
06.2017 - 11.2019
Operations Manager
WHSmith
08.2014 - 12.2016
Bachelor of Arts - Business Administration And Management
UIC