Zanaya Ivey
Helena,AL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Sales Representative
Solano Executives
Atlanta, GA
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Account Manager
Solano Executives
Atlanta, GA
01.2021 - 04.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Administrative Assistant
Love And Support Counseling & Consulting
Vidalia, GA
02.2019 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
PCA
Love And Support Counseling And Consulting
Vidalia, GA
07.2017 - 01.2019
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Bachelor of Science - Biology
Albany State University
Albany, GA12.2022
Skills
- Customer Service
- Business Development
- Strategic Account Planning
- Overcoming Objections
- Lead Generation
- Acquisition and Retention Strategies
- Revenue Growth
- Teamwork and Collaboration
- Account Management
- Client Development and Retention
- Verbal And Written Communication
- Customer Relationship Management
- Flexible Availability
- Decision Making
- Mathematical Skills
Timeline
Account Manager
Solano Executives
01.2021 - 04.2022
Administrative Assistant
Love And Support Counseling & Consulting
02.2019 - 01.2021
PCA
Love And Support Counseling And Consulting
07.2017 - 01.2019
Bachelor of Science - Biology
Albany State University
Sales Representative
Solano Executives
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