Zanayia Bolton
Houston,TX
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in teamwork and safety compliance. Proven ability to optimize storage processes and maintain high cleanliness standards in diverse environments. Skilled in materials handling and customer service, consistently delivering quality results while adapting to changing priorities.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Alorica
08.2024 - 10.2025
Managed a diverse array of customer inquiries and resolved issues efficiently while maintaining high satisfaction levels, all within a remote work environment at Ancient
BPO
- Analyzed customer feedback to identify trends and recommend improvements in service protocols.
Housekeeper
St. Luke's
07.2022 - 04.2023
- Operated cleaning equipment and utilized proper sanitation techniques to uphold health standards.
Call Center Representative
Amazon
01.2020 - 07.2022
- Managed high-volume inbound customer inquiries, ensuring timely and effective resolution.
- Assisted customers with account inquiries, billing issues, payment arrangements, and policy clarification
Education
Houston Can Academy
Houston, TX06.2021
Skills
- Customer support
- Customer service
- Call center customer service
- Inbound phone calls
- Call control
- Call handling
- Providing customer support
- Customer-oriented
Timeline
Call Center Representative
Alorica
08.2024 - 10.2025
Housekeeper
St. Luke's
07.2022 - 04.2023
Call Center Representative
Amazon
01.2020 - 07.2022
Houston Can Academy