Zanayiah Mcswine
Fairburn,GA
Summary
Customer service representative with six years of experience enhancing team efficiency and achieving a 95% satisfaction rate.
Proven success in sales support and retail environments, driving substantial revenue growth, and exceeding sales targets.
Skilled in accounting, business, and sales management, with a focus on innovative solutions and customer-centric strategies.
Overview
4
4
years of professional experience
Work History
Store Associate
Walmart
2020.06 - 2022.02
- Resolve customer issues promptly, enhancing overall satisfaction and loyalty.
- Enhanced sales performance through customized product recommendations.
- Maintain store organization, and assist with inventory management.
- Contribute to team success. Consistently meet and exceed sales targets by understanding customer needs, and effectively communicating product benefits.
Overnight Stock Associate
QuikTrip
2020.08 - 2023.08
- Managed records and databases with precision, ensuring data accuracy, and compliance.
- Developed a streamlined filing system, greatly enhancing the speed of document access.
- Enhanced document management processes, boosting retrieval efficiency, and data integrity.
Customer Service Representative
rein
2021.07 - 2023.07
- Resolved customer inquiries, achieving a 95% satisfaction rate, enhancing team efficiency.
- Addressed customer issues, leading to a 40% reduction in resolution time, improving service quality.
- Managed high-volume calls, maintaining a 98% accuracy in information provided, boosting customer trust.
Sales And Marketing Specialist
AT&T
2021.08 - 2022.08
- Led strategic sales campaigns, driving substantial revenue growth. Developed innovative marketing strategies, enhancing brand visibility and customer engagement.
- Fostered cross-functional partnerships to align sales and marketing efforts. Implemented targeted outreach programs, resulting in expanded client base.
Cashier Team Lead
Kroger's Grocery
2021.06 - 2024.08
- Implemented data-driven strategies, leading to substantial revenue growth.Streamlined sales processes, boosting efficiency, and customer satisfaction.
- Built collaborative relationships with cross-functional teams, driving seamless communication.
Education
high school diploma - Communication and Media Studies
Martin Luther king jr high school
Atlanta05.2018
Skills
- Sales management
- Call center representative
- Team management
- Conflict management solutions
Languages
English (Expert)
korean (Skillful)
Timeline
Sales And Marketing Specialist
AT&T
2021.08 - 2022.08
Customer Service Representative
rein
2021.07 - 2023.07
Cashier Team Lead
Kroger's Grocery
2021.06 - 2024.08
Overnight Stock Associate
QuikTrip
2020.08 - 2023.08
Store Associate
Walmart
2020.06 - 2022.02
high school diploma - Communication and Media Studies
Martin Luther king jr high school