Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zanayiah Mcswine

Fairburn,GA

Summary

Customer service representative with six years of experience enhancing team efficiency and achieving a 95% satisfaction rate.

Proven success in sales support and retail environments, driving substantial revenue growth, and exceeding sales targets.

Skilled in accounting, business, and sales management, with a focus on innovative solutions and customer-centric strategies.

Overview

4
4
years of professional experience

Work History

Store Associate

Walmart
06.2020 - 02.2022
  • Resolve customer issues promptly, enhancing overall satisfaction and loyalty.
  • Enhanced sales performance through customized product recommendations.
  • Maintain store organization, and assist with inventory management.
  • Contribute to team success. Consistently meet and exceed sales targets by understanding customer needs, and effectively communicating product benefits.

Overnight Stock Associate

QuikTrip
08.2020 - 08.2023
  • Managed records and databases with precision, ensuring data accuracy, and compliance.
  • Developed a streamlined filing system, greatly enhancing the speed of document access.
  • Enhanced document management processes, boosting retrieval efficiency, and data integrity.

Customer Service Representative

rein
07.2021 - 07.2023
  • Resolved customer inquiries, achieving a 95% satisfaction rate, enhancing team efficiency.
  • Addressed customer issues, leading to a 40% reduction in resolution time, improving service quality.
  • Managed high-volume calls, maintaining a 98% accuracy in information provided, boosting customer trust.

Sales And Marketing Specialist

AT&T
08.2021 - 08.2022
  • Led strategic sales campaigns, driving substantial revenue growth. Developed innovative marketing strategies, enhancing brand visibility and customer engagement.
  • Fostered cross-functional partnerships to align sales and marketing efforts. Implemented targeted outreach programs, resulting in expanded client base.

Cashier Team Lead

Kroger's Grocery
06.2021 - 08.2024
  • Implemented data-driven strategies, leading to substantial revenue growth.Streamlined sales processes, boosting efficiency, and customer satisfaction.
  • Built collaborative relationships with cross-functional teams, driving seamless communication.

Education

high school diploma - Communication and Media Studies

Martin Luther king jr high school
Atlanta
05.2018

Skills

  • Sales management
  • Call center representative
  • Team management
  • Conflict management solutions

Languages

English (Expert)
korean (Skillful)

Timeline

Sales And Marketing Specialist

AT&T
08.2021 - 08.2022

Customer Service Representative

rein
07.2021 - 07.2023

Cashier Team Lead

Kroger's Grocery
06.2021 - 08.2024

Overnight Stock Associate

QuikTrip
08.2020 - 08.2023

Store Associate

Walmart
06.2020 - 02.2022

high school diploma - Communication and Media Studies

Martin Luther king jr high school

Similar Profiles

CREATE PROFILE
Zanayiah Mcswine