Zander Hensley
Webb City,MO
Summary
Dynamic professional with a strong background in customer service and mechanical expertise, honed at Discount Tire and O'Reilly Automotive. Proven ability to enhance guest satisfaction through excellent communication and conflict management. Skilled in training teams and implementing effective inventory control measures, ensuring operational efficiency and product availability.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Holiday Inn Express Hotel Suites
07.2025 - Current
- Greeted and assisted visitors, providing information on services and directions.
- Managed phone calls and inquiries, ensuring timely responses to guest requests.
Retail Sales Supervisor
Oreilly Auto Pats
08.2022 - 07.2025
- Supervised daily operations to ensure optimal customer service and product availability.
- Trained and mentored new sales associates in product knowledge and sales techniques.
- Implemented inventory control measures to enhance stock accuracy and reduce shrinkage.
- Built and repaired hydraulic line for light and heavy-duty applications.
- Resurfaced brake rotors and drums.
- Resurfaced flywheels.
Service Technician
Discount Tire
11.2021 - 08.2022
- Performed tire installations and rotations efficiently to enhance vehicle safety and performance.
- Educated customers on tire maintenance practices, promoting long-term satisfaction and safety.
- Diegnos and repair flat tires.
Education
High School Diploma - Automotive Body Repair
Joplin High School
Joplin, MOSkills
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
- Conflict management
- Mechanical knowledge
Timeline
Front Desk Assistant
Holiday Inn Express Hotel Suites
07.2025 - Current
Retail Sales Supervisor
Oreilly Auto Pats
08.2022 - 07.2025
Service Technician
Discount Tire
11.2021 - 08.2022
High School Diploma - Automotive Body Repair
Joplin High School