Zandera Jimenez
Phoenix,AZ
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sally's Beauty Supply
Peoria, AZ
08.2023 - Current
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Customer Service Representative
Transworld Systems Inc.
Phoenix, AZ
10.2022 - 03.2023
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
CallPointe
Phoenix, AZ
02.2022 - 10.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
Inventory Advocate Associate
Carvana
Tolleson, AZ
04.2021 - 02.2022
- Checked vehicles for damages
- Set up vehicles for tow
- Maintained cleanliness of vehicles
- Made sure vehicles are 100% before leaving to lot
Education
Certificate - Cosmetology Education
Empire Beauty School - Baltimore
Avondale, AZ06-2019
High School Diploma -
Peoria Accelerated High School
Peoria, AZ05-2018
Medical Billing & Coding
Pima Community College
Phoenix, AZSkills
- Product Demonstrations
- Paperwork management
- Relationship Building
- Application techniques
- Service Consultations
- Products knowledge
Timeline
Beauty Advisor
Sally's Beauty Supply
08.2023 - Current
Customer Service Representative
Transworld Systems Inc.
10.2022 - 03.2023
Customer Service Representative
CallPointe
02.2022 - 10.2022
Inventory Advocate Associate
Carvana
04.2021 - 02.2022
Certificate - Cosmetology Education
Empire Beauty School - Baltimore
High School Diploma -
Peoria Accelerated High School
Medical Billing & Coding
Pima Community College