Overview
Work History
Education
Skills
Timeline
Generic

Zandera Jimenez

Phoenix,AZ

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Sally's Beauty Supply
Peoria, AZ
08.2023 - Current
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.

Customer Service Representative

Transworld Systems Inc.
Phoenix, AZ
10.2022 - 03.2023
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

CallPointe
Phoenix, AZ
02.2022 - 10.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Identified opportunities for upselling additional products or services based on customer needs.

Inventory Advocate Associate

Carvana
Tolleson, AZ
04.2021 - 02.2022
  • Checked vehicles for damages
  • Set up vehicles for tow
  • Maintained cleanliness of vehicles
  • Made sure vehicles are 100% before leaving to lot

Education

Certificate - Cosmetology Education

Empire Beauty School - Baltimore
Avondale, AZ
06-2019

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05-2018

Medical Billing & Coding

Pima Community College
Phoenix, AZ

Skills

  • Product Demonstrations
  • Paperwork management
  • Relationship Building
  • Application techniques
  • Service Consultations
  • Products knowledge

Timeline

Beauty Advisor

Sally's Beauty Supply
08.2023 - Current

Customer Service Representative

Transworld Systems Inc.
10.2022 - 03.2023

Customer Service Representative

CallPointe
02.2022 - 10.2022

Inventory Advocate Associate

Carvana
04.2021 - 02.2022

Certificate - Cosmetology Education

Empire Beauty School - Baltimore

High School Diploma -

Peoria Accelerated High School

Medical Billing & Coding

Pima Community College

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Zandera Jimenez