Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Zandra Garcia

Miami,FL

Summary

Dynamic Ocean Export Manager with proven success at Draco Freight Logistics, enhancing customer satisfaction through exceptional support and effective problem-solving. Skilled in export compliance and logistics management, I expanded market presence and streamlined operations, ensuring timely deliveries and optimal shipment conditions. Multilingual communicator adept at fostering strong client relationships.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Ocean Export Manager

Draco Freight Logistics
10.2022 - 06.2025
  • Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
  • Prepared various import, export and supplier forms for customs submittal.
  • Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
  • Expanded export market presence by identifying and securing new business opportunities.
  • Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Ocean Export Agent

Ralex International Corp
07.2000 - 10.2022
  • Managed a diverse portfolio of clients, providing tailored solutions to meet their unique ocean export needs.
  • Maintained compliance with international shipping regulations, ensuring all necessary paperwork was completed accurately.
  • Assisted in preparing comprehensive reports for management review, highlighting key performance indicators related to ocean exports.
  • Coordinated with customs brokers to expedite the clearance process, minimizing delays and potential penalties for clients.
  • Improved customer satisfaction with timely and accurate updates on shipment statuses and resolving any concerns.

Clerk

US Customs
01.1989 - 01.1990
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Employability skills training

Education

Loyola
Miami, FL

Skills

  • Warehousing coordination
  • Freight forwarding experience
  • Team oversight
  • Customer service
  • Shipment coordination
  • Export compliance
  • Documentation management
  • Logistics management
  • Multilingual communication
  • Harmonized tariff schedule
  • Shipment scheduling
  • Shipment management
  • Customer support
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management
  • Customer assistance
  • Problem-solving abilities
  • Multitasking

Certification

Employability Skills training

TSA Cleared

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Ocean Export Manager

Draco Freight Logistics
10.2022 - 06.2025

Ocean Export Agent

Ralex International Corp
07.2000 - 10.2022

Clerk

US Customs
01.1989 - 01.1990

Loyola

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Zandra Garcia