Zandra Sitarz

Work History

Ricci Kapricci Salon

09.2022 - Current

Consistently kept reception area clean and tidy and maintained presence at desk area.
Developed relationships with guests to meet client needs and encourage repeat service.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Communicated with spa team members if clients canceled or changed appointment times.
Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Listened closely to customer complaints and responded appropriately to issues.
Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Collected Type payments, processed transactions and updated relevant records.

Dumas And Associates

08.2021 - Current

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Distributed and followed up on tenant renewal notices.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Recruited new residents through website advertising and marketing.
Used Software to keep record of financial transactions and rental applications.
Scheduled various contractors to complete needed work on vacant and occupied units.

Zumiez

04.2018 - 08.2021

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.