Zane Cannon
Highly Experienced Service Industry Professional
Edmonds,WA
Summary
Motivated service industry professional with diverse experience.
Brings an engaging personality and flexible approach everyday. Upbeat, friendly, and consistently anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Server/Bartender
Beardslee Public House
01.2020 - Current
- Assisted in product training, training new hires, and providing guidance on restaurant standards and best practices
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Cross-trained and trained others on most front of house positions, such as expo, host, busser, and bartender
Lead Host
The Rock
10.2018 - 12.2019
- Managed tables by efficiently managing reservations and seating arrangements
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Monitored inventory levels of front-of-house supplies, minimizing shortages during peak hours.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience
Host/Busser
Salt And Iron
07.2015 - 09.2016
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Associate of Science - Psychology
Shoreline Community College
Seattle, WA 01.2018 - 07.2022
Cosmetology Degree -
Toni And Guy
Shoreline, WA 11.2015 - 04.2017
Skills
Mixology
Customer Service
Guest Engagement
POS Systems
Communication
Teamwork
Time Management
Sales
Cash Handling
Conflict Resolution
Attention to Detail
Training
Timeline
Server/Bartender
Beardslee Public House
01.2020 - Current
Lead Host
The Rock
10.2018 - 12.2019
Associate of Science - Psychology
Shoreline Community College
01.2018 - 07.2022
Cosmetology Degree -
Toni And Guy
11.2015 - 04.2017
Host/Busser
Salt And Iron
07.2015 - 09.2016
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