Zane Ganton
Benton City,WA
Summary
Strong willed with a hunger to reach higher limits, willing to push for that extra level of completion, always leaving somewhere better than it was first found
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Original Pancake House
02.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- With Spare time I must multitask and help co-workers with such tasks as bringing drink or food to a table
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- While employed with this company I also had experience in every front house position such as busser, host, drink runner, food runner, expo, and to-go specialist
Server
El Compadre/Crepe Haus
05.2023 - 10.2023
- I would greet the customers upon entry, grab their menus and seat them in which I then provide them with drinks and let them look at the menu
- After letting the customer look at the menu for a minute I would take their order while making any possible recommendations or suggestions to better their experience
- even though server was my main position I was also trained to do prep, wash and buss dishes and bartend. I cooked a very minimal amount in the mexican food side, and I knew how to make almost all of our crepes
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Shift Lead Manager
Firehouse Subs
11.2023 - 07.2024
- I manage my team to make sure they are efficiently completing orders and prep for the day, offer assistance with any questions and lead by example
- When closing I would do my closing tasks and finish them in a timely manner
- Cooperated with coworkers to improve customer experience and manage storefront
- If a customer had any concerns about a menu item or their own food I would try to provide as much information as possible to make them feel heard and enjoy their time
- Sometimes I helped to manage newer hirers and train them or over see them to make sure they did their job to company standard
Key Holder
SUBWAY®Restaurants
02.2023 - 05.2023
- Greeting the customers and make a sandwich to their liking and asking questions along the
make to make it to their satisfaction - I close mostly so I have a list of cleaning and preparation for the night to get done and this
means I must multitask between helping customers at times and keeping on pace with closing
tasks - I close the shop every night and I am tasked with doing the till and safe count along locking
up and making sure everything is ready to go for the morning crew - Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Guest Service Specialist
Mister Car Wash
06.2022 - 01.2023
- Greeted guests upon arrival by providing warm welcome.
- Presenting our wash packages to the customers and helping them select one that fits their needs
- If a customers have an issue resolving it to the best of my ability
- I worked between being in the tunnel guiding customers on the track and working on the tablet helping customers
Education
High School Diploma -
Richland Highschool
Richland, WA06.2020
Some College (No Degree) - Environmental Science
Columbia Basin College
Pasco, WASkills
- Attention to Detail
- Quick Learner
- Good Communication
- Very Personable
Team Motivation
Energetic and enthusiastic
Punctual and reliable
Handling customer complaints
Interpersonal skills
Certification
- MAST Certification
- Food Handlers Permit
Timeline
Shift Lead Manager
Firehouse Subs
11.2023 - 07.2024
Server
El Compadre/Crepe Haus
05.2023 - 10.2023
Key Holder
SUBWAY®Restaurants
02.2023 - 05.2023
Guest Service Specialist
Mister Car Wash
06.2022 - 01.2023
Server
The Original Pancake House
02.2021 - 11.2021
- MAST Certification
- Food Handlers Permit
High School Diploma -
Richland Highschool
Some College (No Degree) - Environmental Science
Columbia Basin College
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