Summary
Overview
Work History
Education
Skills
Timeline
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Zane Grover

East Stroudsburg,PA

Summary

I am an accomplished and realiable industry leader with broad experience in both team leadership and project delivery. Possessing strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

17
17
years of professional experience

Work History

Manager/Head Food Runner

Pub 447
East Stroudsburg, PA
02.2017 - 05.2024
  • Delegated work to staff, setting priorities and goals.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Golf Pro Shop Assistant

Terra Greens Golf Course
East Stroudsburg, PA
05.2024 - 08.2024
  • Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Trained employees to meet organizational goals.
  • Managed tee times and reservations for members and guests of the facility.
  • Processed rental returns or merchandise return transactions and issued proper credit.
  • Operated cash register accurately and efficiently to complete transactions quickly (POS Systems).

Football Operations Assistant

Wilkes University
Wilkes-Barre, PA
05.2023 - 09.2023
  • Organizing equipment and locker rooms.
  • Created a functional playbook that was used by over 120 athletes and 10 coaches who were members of the 2023 Wilkes University football team.
  • Assisted in recruiting efforts by researching available talent pools, and organizing data in Excel.
  • Facilitated communication between players, coaching staff, and sports management.
  • Collaborated with assistant coaches to develop and implement training drills.

Instacart Shopper

Instacart HQ
East Stroudsburg, PA
02.2023 - Current
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.

Church Volunteer

United Methodist Church
East Stroudsburg, PA
01.2008 - 01.2014
  • Created informational flyers and brochures to promote upcoming events at the church.
  • Served meals to homeless people in partnership with local charities during holidays or special occasions.
  • Demonstrated and reinforced values of caring, respect, honesty, and responsibility.

Volunteer

Loder Senior Center
East Stroudsburg, PA
01.2016 - 01.2018
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Helped with prep, set up, and breakdown of community and public events.
  • Collaborated with other volunteers to create a positive work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

BBA - Sports Management

Wilkes University
Wilkes-barre, PA
12-2024

Skills

  • Staff Development
  • Performance Management
  • Facility Operations Management
  • POS System Operations
  • Interpersonal Skills
  • Event Management

Timeline

Golf Pro Shop Assistant

Terra Greens Golf Course
05.2024 - 08.2024

Football Operations Assistant

Wilkes University
05.2023 - 09.2023

Instacart Shopper

Instacart HQ
02.2023 - Current

Manager/Head Food Runner

Pub 447
02.2017 - 05.2024

Volunteer

Loder Senior Center
01.2016 - 01.2018

Church Volunteer

United Methodist Church
01.2008 - 01.2014

BBA - Sports Management

Wilkes University

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Zane Grover