General Manager with a proven record in operations management and team effectiveness. Expertise in combining strategies, ensuring productivity, and enhancing employee retention. Committed to focusing on resolution based solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Carter Enterprises- Pizza Hut
Brenham, TX
02.2025 - Current
Strong focus on operational strategy enhancing productivity and proficient processes.
Evaluate, audit, and reconcile cash with point of sale reports.
Oversee complex strategic incentives and promotional offers.
Managed approximately twenty employees to ensure they meet organizational goals.
Implemented performance measures that monitored team effectiveness.
Developed programs to improve employee skills and retention rates.
Optimized new strategies to reduce food cost by two percent within the last year while maintaining quality.
Reduced Labor by four percent ensuring staff was trained to operate in a way that maximizes time, effort and resources.
Shift Leader / Assistant Manager
Carters Enterprises - Pizza Hut
Madisonville, TX
01.2024 - 02.2025
Supervised daily operations to ensure efficient service and customer satisfaction.
Trained and mentored new team members on operational procedures and customer service standards.
Managed inventory levels, facilitating timely restocking of ingredients and supplies.
Implemented quality control measures to maintain product consistency and safety standards.
Assisted the general manager with tasks relating to retaining staff, controlling labor, and food cost.
Cook / Customer Service Representative
Carter Enterprises - Pizza Hut
Madisonville, TX
10.2022 - 01.2024
Prepared and cooked menu items following standardized recipes for consistency and quality.
Maintained cleanliness and organization of kitchen equipment, ensuring compliance with health regulations.
Assisted in inventory management, tracking stock levels to prevent shortages and waste.
Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
Ensured customers were taken care of in a timely manner.
Utilized the point of sale system preventing shortages.