Zane Stribling
Middletown,DE
Summary
Strategic and analytical professional with over 15 years of success in financial analysis and reporting. Talented in delivering advanced Excel and SQL reporting to plan, design, execute and evaluate report results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports. Expert in creating reports writing SQL queries and analyzing SQL data.
Overview
22
22
years of professional experience
Work History
Default Reporting Analyst
Homepoint mtg
11.2020 - 04.2023
- Update and report coding events for Va, Usda and Fha loans
- Build excel reports based on client’s needs
- Report plan type coding for Usda
- Report monthly delinquencies for private invested loans
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
Default Reporting Analyst
Cenlar FSB
01.2014 - 11.2020
- Update and report coding events for Va, Usda and Fha loans
- Work directly with Va technicians to help solves veterans issues
- Build excel reports based on client’s needs
- Report plan type coding for Usda
- Report monthly delinquencies for private invested loans
- Automated multiple reporting tasks through creation of reporting tools.
- Served as subject matter expert on call center performance metrics analysis, design, development.
Loss Mitigation Asst. Supervisor
PHH Mortgage, Cendant Mortgage
11.2012 - 01.2014
- Assisted management with special projects such as gathering data and providing supporting docs
- De-escalated supervisor requested calls which intern reduces customer escalations
- Taught and trained company procedures and policies to new hires
- Helped with monthly call stat reporting
- Helped act as supervisor when needed
Default Educator
PHH Mortgage
10.2010 - 11.2012
- Researched and developed ; created, designed and published blended training material including manual, workbooks and assessments
- Proactively completed the mortgage banking renewals, notification of any changes and annual/bi-annual reports across the country
- Continuously converse with the state regulators via phone and/or written letter in regards to any updates, changes or would diligently worked through rectifying a discrepancy
- When hiring new Field Sales Representatives, I would conduct a bi-weekly power point presentation explaining the state regulators guidelines
- Daily analyzed excel spreadsheets for all states for pending activities, deadlines and/or any changes
- Monitored the state regulators website for any new state laws that would affect the Loan
- Originator’s continuing education and/or licensing responsibilities
Collections Representative/Senior
PHH Mortgage/Cendant Mortgage
11.2003 - 09.2009
- Managed inbound and outbound calls
- Provided daily assistance to representatives with assisting customer’s needs
- Maintained direct contact with borrower and lenders answer any question and/or request
- Clients include but were not limited to Goldman Sachs, Merrill Lynch and Charles Schwab
- Successfully set up the Dialer System daily
- Trained incoming Collections Representatives on Black Knight portal system and Back in the Black interface
Customer Service Representative
TD Bank/Commerce Bank
09.2001 - 10.2003
- Provided direct assistance to account holders thought phone conversations and written correspondence
- Handled customer’s online financial transactions
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06.1999
Skills
- COMPUTER SKILLS
- Microsoft windows, word, power point, excel, internet, outlook, Va reporting system (Valeri) ,
- Default Activity Reporting system (DAR) , FHA Connection ,Msp Director
Timeline
Default Reporting Analyst
Homepoint mtg
11.2020 - 04.2023
Default Reporting Analyst
Cenlar FSB
01.2014 - 11.2020
Loss Mitigation Asst. Supervisor
PHH Mortgage, Cendant Mortgage
11.2012 - 01.2014
Default Educator
PHH Mortgage
10.2010 - 11.2012
Collections Representative/Senior
PHH Mortgage/Cendant Mortgage
11.2003 - 09.2009
Customer Service Representative
TD Bank/Commerce Bank
09.2001 - 10.2003
High School Diploma -
Willingboro High School
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