ZANE WICKANDER
Phoenix,AZ
Summary
Desiring engaging full-time position in company that emphasizes advancement opportunities and promotes collaborative atmosphere
Overview
7
7
years of professional experience
Work History
Care Specialist
The Crossroads Inc
04.2023 - Current
- Assisted clients with daily living activities to promote independence and dignity.
- Maintained accurate records of client interactions, including assessment results, treatment plans, progress notes, reports.
- Case Management
PEER MENTOR
THE CROSSROADS INC
11.2022 - 04.2023
- Guided individual client meetings to support personal growth and recovery progress.
- Mentored individuals in life skills and personal development strategies.
- Facilitated group sessions to foster experience sharing and build community among participants.
COLLECTION AGENT
CONSTAR FINANCIAL SERVICES, LLC.
03.2022 - 11.2022
- Managed collections of overdue accounts to secure payments.
- Applied FDCPA regulations to ensure compliance in collections.
- Monitored account balances and engaged consumers for timely payments
- Advised clients on strategies to reduce and eliminate debt.
STORE CLERK/ASSISTANT MANAGER
THE UPS STORE
07.2019 - 02.2022
- Providing exceptional customer service
- Resolved customer compliance issues, improving satisfaction and loyalty
- Oversaw inventory levels, maintaining stock availability for customer needs
- Proficient in using POS systems
- Shipping and handling parcels
- Creating shipping labels and shipping freight
- Handled store mailbox operations, ensuring timely communication with customers and vendors
Education
HIGH SCHOOL DIPLOMA -
STUDENT CHOICE
01-2015
Skills
- Customer service
- Dialer software
- Auto-dialer software
- Softphone tools
- Software applications
- Active listening
- Problem-solving
- Critical thinking
- Empathy
- Adaptability
- Willingness to learn
- Willingness to grow
- Multi-monitor setup
References
- John Crawford, Franchise UPS Store Owner, The UPS Store, (480) 390-0577
- Scott Gore, Supervisor of 3rd Party Collections, Constar Financial Solutions, LLC., (623) 243-3237
- Heather Lemke, Clinical Coordinator, Crossroads West, (602) 550-7951
Timeline
Care Specialist
The Crossroads Inc
04.2023 - Current
PEER MENTOR
THE CROSSROADS INC
11.2022 - 04.2023
COLLECTION AGENT
CONSTAR FINANCIAL SERVICES, LLC.
03.2022 - 11.2022
STORE CLERK/ASSISTANT MANAGER
THE UPS STORE
07.2019 - 02.2022
HIGH SCHOOL DIPLOMA -
STUDENT CHOICE