Zaneta Lytwynczuk
Tychy, Tucson,Poland/AZ USA
Summary
Accomplished professional with expertise in team leadership and training, delivering exceptional customer service to VIP and high-profile guests. Skilled in anticipating customer needs, upselling premium offerings, and maintaining a polished dining experience. Recognized for strong organizational and interpersonal skills, attention to detail, and ability to multitask in fast-paced environments. Committed to enhancing business efficiency and customer satisfaction.
Overview
12
12
years of professional experience
4026
4026
years of post-secondary education
1
1
Certification
Work history
Front of house manager
Harvest Restaurant
Tucson, Arizona
2024.06 - 2026.03
- Directed daily FOH operations for a 110-seat, high-volume restaurant generating $1M+ annually
- Managed and trained a team of 20+ servers, hosts, and bartenders
- Increased customer satisfaction scores by 25% through improved service standards and staff coaching
- Reduced labor costs by 10% by optimizing staff scheduling and shift coverage
- Handled guest escalations and resolved issues to maintain positive dining experiences
- Coordinated with kitchen leadership to ensure seamless service flow
Waitress/Bartender
Harvest Restaurant
Tucson, Arizona
2017.02 - 2024.06
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Advanced team efficiency by assisting in training new waitstaff members.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided menu and offered recommendations to complement dining experience.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Increased upselling success rate by learning about various drink profiles and preferences.
- Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
Senior Waitress
PRAVDA
New York, New York
2014.08 - 2016.06
- Delivered personalized, high-quality service to VIP and high-value guests
- Memorized guests preferences to enhance repeat customer satisfaction
- Increased average check size through strategic up selling of premium menu items and beverages
- Coordinated with kitchen and management to ensure seamless service
- Trained and mentored junior servers on service standards and guests engagement
- Resolve guests concerns quickly, maintaining a positive dining experience
Education
Diploma of Higher Education -
IV Liceum Ogolnoksztalcace
Tychy, PolandDental Assistant Certificate -
Dental Assistant School
Tucson, ArizonaSkills
- Team Leadership and training
- VIP customer service
- Upselling & Revenue Growth
- High attention to detail
- Strong communication and people skill
- Knowledge of fine dining and luxury service standards
- Confidence and composure under pressure
- Mixology and drink preparation
Languages
English
Fluent
Polish
Native
Affiliations
- Photography
- Travel
- Fashion
Certification
Dental Assistant Radiography Certificate
TIPS (Training for Intervention Procedure) Certification
Food Handlers Card
BLS trained (Basic Life Support)
References
References available upon request.
Timeline
Front of house manager
Harvest Restaurant
2024.06 - 2026.03
Waitress/Bartender
Harvest Restaurant
2017.02 - 2024.06
Senior Waitress
PRAVDA
2014.08 - 2016.06
Diploma of Higher Education -
IV Liceum Ogolnoksztalcace
Dental Assistant Certificate -
Dental Assistant School