Zaneta White
Denton,TX
Summary
Reliable and detail-oriented technician and warehouse associate with over six years of experience in logistics, electronic device handling, and customer service. Proven ability to perform in fast-paced environments with a strong focus on accuracy, efficiency, and teamwork. Skilled in mobile device diagnostics, packaging, and data management, with additional experience in call center customer support.
Overview
6
6
years of professional experience
Work History
Cell Phone Technician
FedEx
Fort Worth, TX
09.2022 - Current
- Kit Wi-Fi routers and prepare electronics for distribution.
- Maintained accurate records of customer cell phone repairs and service requests.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Documented repair procedures meticulously to ensure consistency in service quality across the team.
Packer/Picker
Dickies Warehouse
Fort Worth, TX
05.2019 - 09.2022
- Maintained accurate records to facilitate inventory audits and replenishment activities.
- Prepared containers and boxes for shipment while accurately pulling and packaging products from warehouse.
- Delivered results under tight deadlines in a fast-paced environment.
Customer Service Representative (Part-Time)
Integrated Alliances
Denton, TX
02.2019 - 01.2021
- Effectively managed high-stress situations, maintaining professionalism while resolving disputes and conflicts.
- Resolved customer inquiries efficiently through inbound call handling.
- Maintained detailed records of customer interactions, ensuring thorough follow-up on issues.
Education
Vision Academy
Fort Worth, TXSkills
- Proficient in Microsoft Office
- Verbal and written communication skills
- Customer Relations
- Data Entry
- Safety and Compliance
- Quality Assurance and Control
- Optimizing Efficiency
- Shipping and Receiving
- Material Packaging
- Mobile Device Maintenance and Management
Timeline
Cell Phone Technician
FedEx
09.2022 - Current
Packer/Picker
Dickies Warehouse
05.2019 - 09.2022
Customer Service Representative (Part-Time)
Integrated Alliances
02.2019 - 01.2021
Vision Academy
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