DAMAIN KILDARE
Lauderhill,Florida
Summary
Enthusiastic and diligent Sales Associate Retail employee with and excellent sales and customer satisfaction record. Adapt at maintaining cordial and professional relationships with colleagues, customers and supervisors. Able to function very well independently or as part of a sales associate team. Outgoing Wireless Sales Associate offering 8 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cell Phone Sales Associate
Moore Smart Phone
Fort Lauderdale, FL
05.2020 - 08.2021
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Tracked and recorded department inventory of products.
Sales Customer Service
Ralph Lauren Polo
Sunrise, FL
06.2012 - 08.2019
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Answered questions regarding the store and its merchandise.
Sales/Subcontractor
Omega XL
Hollywood, FL
01.2014 - 01.2016
- Placed special merchandise orders for customers
- Answered customer questions about product availability and shipment times
- Responded to all customer inquiries thoroughly and professionally
- Processed credit card payments rapidly and accurately
- Documented all customer inquiries and comments thoroughly and quickly.
Customer Service
MetroPCS
Sunrise, FL
02.2009 - 05.2011
- Reviewed operational records and reports to project sales and determine profitability
- Consulted with clients after sales and contract signing to resolve problems and provide ongoing support
- Greeted customers in a timely fashion, while quickly determining their needs.
Customer Service Sales Specialist
Interactive Response Technology Att / T-mobile
Lauderdale Lakes, FL
02.2007 - 10.2009
- Researched and customized service proposals for clients.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Delivered superior customer service to retain existing customers and attract future customers.
Education
Associate of Arts - Architectural Drafting Technology
Broward College
Fort Lauderdale, FL06.2003
Skills
- Exceptional communication skills
- Proficient in cash management
- Strong client relations
- Proficient in Microsoft Office
- Retail merchandising experience
- Sales experience
- Strong work ethics
- Customer Interaction
- Mobile Devices
- Customer Education
- Cellphone Features
- Services Troubleshooting
Certification
Culinary Arts Certificate
AutoCAD Architectural Designer Certificate
Timeline
Cell Phone Sales Associate
Moore Smart Phone
05.2020 - 08.2021
Sales/Subcontractor
Omega XL
01.2014 - 01.2016
Sales Customer Service
Ralph Lauren Polo
06.2012 - 08.2019
Customer Service
MetroPCS
02.2009 - 05.2011
Customer Service Sales Specialist
Interactive Response Technology Att / T-mobile
02.2007 - 10.2009
Associate of Arts - Architectural Drafting Technology
Broward College
Culinary Arts Certificate
AutoCAD Architectural Designer Certificate
Similar Profiles
William SimmonsWilliam Simmons
Store Manager at Smart Cell Phone Repair ShopStore Manager at Smart Cell Phone Repair Shop
IVAN RAE CARLOSIVAN RAE CARLOS
Computer Phone Technician Customer Service at Rapid Smart Phone RepairsComputer Phone Technician Customer Service at Rapid Smart Phone Repairs
Casey LeonardCasey Leonard
Administrator at Moore & MooreAdministrator at Moore & Moore