Zanetta Johnson

Responsible for servicing GBD members with Personal guide service model

Facilitate and coordinate resolution with internal external contacts to satisfy a members need

Interprets plan benefit design: resolve complex claim, benefit, and enrollment issues.

Prepares reports to documents case and compliance updates

Coaches memos on ways to reduce health risks and compliance by scheduling appt or enrollment in programs

• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Cleaned and sanitized surfaces, tools and equipment.
• Served food according to temperature, safety and presentation guidelines.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
• Prepared ingredients and recipe components ahead of time.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.