Zanfina Cocaj
Deptford
Summary
Dynamic Account Manager and Team Leader with a proven track record at Verizon and Chick-fil-A. Excelled in client relations and team collaboration, significantly enhancing client satisfaction and operational efficiency. Skilled in client relations and problem-solving, adept at fostering strong relationships and achieving goals in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Verizon
06.2024 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Actively participated in networking events within the industry, expanding professional connections.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
Team Leader
Chick-fil-A
10.2021 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals.
- Fostered a positive and collaborative work environment.
- Increased customer satisfaction with prompt and accurate issue resolution.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Interboro Senior High School
Prospect Park, PA06.2022
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Sales
- Team Training
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
Certification
Serv Safe Certified
Languages
Albanian
Native or Bilingual
Timeline
Account Manager
Verizon
06.2024 - 01.2025
Team Leader
Chick-fil-A
10.2021 - 07.2024
High School Diploma -
Interboro Senior High School
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