ZANGELA MONTGOMERY
Consulting Support Services, LLC
Valrico,FL
21
Years of experience
Influential business pioneer with exemplary track record of cultivating talent and directing cohesive and focused sales teams. Skilled at establishing and maintaining strategic partnerships to generate essential business opportunities. Excellent communicator, proven sales techniques, contract review, cold calling, Regional and Divisional management experience. Motivated to learn, grow and excel in the long term acute care industry.
Work History
Regional Business Development Consultant / Divisional Manager / Interim Vice President of Business Development
13 Years 1 Month- Oversee sales, marketing, and business development strategies for up to over 40 skilled nursing facilities.
- Provide ongoing consultation to Regional Business Developers regarding census growth, regulatory compliance, and human resource management.
- Facilitated recruitment of referring and compliant Medical Directors.
- Organize and execute orientation for new Business Development team members in conjunction with facility protocol.
- Analyze data, anticipate trends, develop strategies, and report on future changes to meet and exceed company facility targets.
- Prepare and submit relevant reports timely.
- Conduct coaching ride-along with staff focusing on assessing and improving sales skills of each team member.
- Manage referrals and customer relationships in accordance with facility policy.
- Achieved all budgetary targets by developing successful controls and assisting with development of new annual budget plans.
- Supported needs of admission teams with skill and efficiency.
- Achieved budgetary targets by 90%.
Administrator
2 Years- Organized and directed the Agency's ongoing liaison among the Corporate Leadership, Professional Advisory Committee and staff.
- Employed qualified personnel and ensured adequate staff education and evaluations.
- Ensured the accuracy of public information materials and activities.
- Implemented an effective budgeting monitoring and accountability system and assures accuracy for billing procedures.
- Assessed and implemented policies that comply with state and federal guidelines; completed a deficiency-free survey.
- Conducted regularly scheduled Director's Meetings to facilitate communication and accountability through use of agency management reports.
- Assessed employees on an ongoing basis to ascertain their understanding of enforcement of policies and procedures.
- Actively attended and evaluated new business opportunities by participating in marketing activities and joint calls with marketers.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Regional Marketing Director
5 Years 6 Months- Developed successful sales team and successfully illuminated Diamond by providing education to potential referral sources.
- Attend local HCAF meetings and successfully increased Medicare census by 93%.
- Identified and developed new referral sources.
- Provide monthly sales and marketing meetings; managed productivity of marketing plans and projects.
- Created and delivered ongoing sales training programs for the sales team.
- Capitalized on emerging trends by maintaining current understanding of market conditions.
Education
Bachelor of Science - Human Services
Home Health Administration Certification
Skills
Assisted in maintaining compliance with regulatory standards.
Supported contract negotiations to achieve favorable terms.
Facilitated staff training sessions to enhance employee skills.
Contributed to marketing and advertising initiatives.
Promoted team building activities to strengthen collaboration.
Aided in customer retention strategies.
Participated in strategic planning processes.
Timeline
Regional Business Development Consultant / Divisional Manager / Interim Vice President of Business Development
Consulting Support Services, LLC
08.2013 - CurrentRead More
Administrator
Diamond Home Health (Senior Care Group)
11.2011 - 11.2013Read More
Regional Marketing Director
Senior Care Group
02.2006 - 08.2011Read More
California Association For Health Services
Home Health Administration Certification
Read More
Springfield College
Bachelor of Science from Human Services
Read More