Zani Lee
New York,NY
Summary
Experienced Sales Associate with a proven track record of delivering exceptional shopping experiences. Skilled in assessing customer needs and providing extensive product knowledge to drive customer purchases and surpass performance targets. Utilizes expertise and abilities to effectively train and mentor new associates on customer service and sales strategies, ensuring consistent delivery of outstanding service.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
04.2023 - 09.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Sales Associate
Psycho Bunny
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Nordstrom
04.2022 - 08.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Scheduled and attended 10 appointments per week.
Stylist
Banana Republic
07.2021 - 01.2022
- Engaged and connect with our customers by providing excellent customer service
- Was an expert in product and use this expertise to educate, inform, inspire and outfit the customer
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- My goal was to bring the brand to life for the customers while building brand loyalty and delivering with productivity
Cashier
Zara
10.2018 - 01.2019
- Was involved register responsibility as well as administrative duties
- Being the last representative of our store that the customer sees before leaving, was friendly and energetic as well as swift to ensure customer satisfaction.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Brand Representative
Abercrombie & Fitch
05.2017 - 08.2017
- Had to inspires others through a charismatic and sophisticated presence in the store; act as a role model to customers and associates alike
- Was relatable, credible, and confident while providing outstanding customer service
- Also had to engage with customers in a genuine way to drive sales and provide an exciting, fast and easy store experience.
Sales Associate
Ralph Lauren Outlet, Polo Ralph Lauren
09.2016 - 12.2016
- Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences
- Microsoft Office Computer proficient, As a Sales Associate who was responsible for sales activities in the store
- Had to work within the sales and support teams for the achievement of customer satisfaction, generation of revenue and long-term account goals in line with the company's vision and values
Education
Bachelor of Science - Social Psychology
Virginia Union University
05.2023
Skills
- Product Recommendations
- Teamwork and Collaboration
- Cash Handling
- Customer Service
- POS System Operation
- Sales Goals Attainment
Timeline
Ramp Agent
Delta Air Lines, Inc
04.2023 - 09.2023
Sales Associate
Psycho Bunny
09.2022 - 05.2023
Sales Associate
Nordstrom
04.2022 - 08.2022
Stylist
Banana Republic
07.2021 - 01.2022
Cashier
Zara
10.2018 - 01.2019
Brand Representative
Abercrombie & Fitch
05.2017 - 08.2017
Sales Associate
Ralph Lauren Outlet, Polo Ralph Lauren
09.2016 - 12.2016
Bachelor of Science - Social Psychology
Virginia Union University
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