- Avid Reader
- Enjoy participating in dog sledding and fencing for overall physical and mental well-being
- Martial Arts
- Animal Care
- Personal Development and Self-Improvement
Zania Kvech
Farmington,NM
Summary
Dynamic and highly reliable professional with extensive experience in customer service at San Juan Country Club. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in office administration and maintaining cleanliness, consistently improving operational efficiency and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Bartender
San Juan Country Club
01.2025 - Current
- Provided exceptional customer service in fast-paced bar environment, ensuring guest satisfaction and repeat business.
- Prepared and served a variety of alcoholic and non-alcoholic beverages according to established recipes and standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate drink orders during peak service times, improving order efficiency.
Secretary
MRC Trucking
06.2024 - 10.2025
- Communicated with clients to address inquiries and resolve issues promptly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported bookkeeping tasks, including invoicing and expense tracking.
- Coordinated logistics for shipping and receiving operations effectively.
- Utilized office software to streamline administrative processes and documentation.
- Collaborated with team members to enhance office communication and workflow efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Server Manager
Outback Steakhouse
07.2022 - 01.2025
- Oversaw daily operations, ensuring exceptional service quality and guest satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing service times.
- Managed staff schedules to optimize coverage during peak hours and improve customer experience.
- Analyzed customer feedback to identify trends and implement necessary changes in service delivery.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
Master Barber -
Main Barber School
Farmington, NMHigh School Diploma -
Rocinante High School
Farmington, NM05-2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Verbal and written communication
- Office administration
- Organization
Interests
Timeline
Bartender
San Juan Country Club
01.2025 - Current
Secretary
MRC Trucking
06.2024 - 10.2025
Server Manager
Outback Steakhouse
07.2022 - 01.2025
Master Barber -
Main Barber School
High School Diploma -
Rocinante High School