Zaniah Wilson
Palm Bay,FL
Summary
Dedicated and compassionate college student pursuing a degree in Biology, with a strong passion for the medical field and helping others. Gained valuable experience through volunteering at a local hospital and completing coursework in Microbiology and Anatomy. Possesses excellent communication skills, a strong work ethic, and the ability to work well under pressure. Proficient in electronic medical records and basic life support. Seeking an entry-level position in the healthcare industry to apply my skills and knowledge while continuing to learn and grow. Committed to providing exceptional patient care and making a positive impact in the lives of others.
Overview
3
3
years of professional experience
Work History
Sales Associate (DME)
Brownings Pharmacy & Healthcare
Melbourne, FL
03.2023 - Current
- Process deep understanding of medical terminologies and the ICD-10 classification system.
- Provide critical support in the medical billing process.
- Expertly manage tasks such as filing and proficiently handling a multi-line telephone system to ensure smooth administrative operations.
- Built and maintained strong relationships with healthcare providers, including physicians, discharge planners, and medical staff, to promote the DME product portfolio.
- Conducted in-service training and product demonstrations for clinical staff to educate on the proper use and benefits of medical equipment.
- Collaborated with internal teams, including customer service and billing, to resolve customer issues promptly and ensure seamless service.
- Build and maintain relationships with customers to understand their needs and provide appropriate product solutions.
Front Desk Receptionist
Hibiscus Court of Melbourne
Palm Bay, FL
02.2022 - 03.2023
- Managed front desk operations, ensuring smooth day-to-day functioning of the facility.
- Coordinated scheduling of tours, meetings, and events to showcase the facility and its services.
- Served as the primary point of contact for residents, families, staff, and visitors, providing exceptional customer service.
- Maintained accurate and up-to-date records, including resident information, visitor logs, and incident reports.
- Provided administrative support to other departments as needed, such as preparing materials and scheduling appointments.
- Built positive relationships with residents, families, and staff through regular communication and engagement.
- Performed other administrative duties, including data entry, filing, and supply management.
Education
Associates in Science in (Biology) -
Eastern Florida State College
Palm Bay, FL11-2024
HS Diploma -
Bayside High School
Palm Bay, FL05.2022
Skills
- Medical Terminology
- Computer Literacy
- CPR
- Data Entry
- Blood Collection
- HIPPA Knowledge
- Infection Control
- Leadership
- Customer Service
Timeline
Sales Associate (DME)
Brownings Pharmacy & Healthcare
03.2023 - Current
Front Desk Receptionist
Hibiscus Court of Melbourne
02.2022 - 03.2023
Associates in Science in (Biology) -
Eastern Florida State College
HS Diploma -
Bayside High School
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