Zaniya Floyd
Summary
Sales associate specializing in customer service excellence. Established ability to resolve issues and elevate customer satisfaction levels. Experienced in transaction processing and product knowledge to drive sales and customer engagement.
Overview
2
2
years of professional experience
Work History
Sales Associate
Target Optical
Charlotte
05.2025 - Current
- Guided customers in selecting eyewear and accessories to enhance their satisfaction and meet individual needs.
- Greeted customers and provided exceptional customer service.
- Processed customer transactions efficiently at the point of sale.
- Resolved customer complaints professionally, ensuring positive experiences and retention.
- Educated customers on lens options and care for optical products.
- Coordinated promotional events to boost store visibility and customer engagement.
- Monitored inventory levels and restocked shelves promptly.
Teacher
Victory Christian Academy
Gastonia
11.2024 - Current
- Developed engaging lesson plans aligned with curriculum standards to promote effective learning.
- Cultivated positive classroom environment that promoted student engagement and personal growth.
- Managed classroom behavior through clear communication and consistent guidance.
- Organized classroom environments to support social, emotional, and physical development.
- Maintained accurate attendance and academic performance records for all students.
- Collaborated with colleagues to improve educational programs and increase resource accessibility.
Work Study Student
William Peace University
Raleigh
08.2024 - 11.2024
- Managed scheduling for study spaces and equipment usage.
- Supported faculty by coordinating administrative tasks and facilitating student communications.
- Ensured effective communication by relaying messages between faculty and students.
- Managed phone inquiries, directed calls, and recorded messages for efficient communication.
- Organized and maintained office files and records efficiently.
- Collaborated with peers to enhance student engagement initiatives.
Education
High School Diploma -
Victory Christian Academy
Gastonia, NC05-2024
Skills
- Sales techniques
- Customer service and support
- Product knowledge
- Point of sale
- Transaction processing
- Inventory management
- Customer relationship management
Timeline
Sales Associate
Target Optical
05.2025 - Current
Teacher
Victory Christian Academy
11.2024 - Current
Work Study Student
William Peace University
08.2024 - 11.2024
High School Diploma -
Victory Christian Academy