Zaniya Francisco
Clinton,NJ
Summary
A dynamic professional with a proven track record at Walmart, I excel in store maintenance and outstanding customer service. Leveraging strong communication and empathy, I've significantly enhanced customer satisfaction and team performance. My expertise in stock replenishment and returns management has consistently boosted sales and efficiency, making me a valuable team asset.
Overview
6
6
years of professional experience
Work History
Apparel Associate
Walmart
Clinton, NJ
09.2024 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Operated cash register to complete cash, check and credit card transactions.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
- Used POS system to process sales, returns and exchanges.
- Maintained an up-to-date understanding of company policies related to pricing adjustments or markdowns so as not to misinform customers during their decision-making process.
- Exceeded customer expectations through efficient problem-solving skills and prompt attention to their concerns.
Customer Service Representative
Walmart
Clinton NJ
05.2023 - 09.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Performed money transactions such as bill pay, western union, money gram, while maintaining confidentiality and professionalism.
- Performed returns while following return policies and explaining all return policies to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Cafe Supervisor/ Barista
Une Tasse Cafe
Bayonne, NJ
10.2018 - 04.2023
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
Concierge
Metropolis Towers
11.2020 - 06.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
High School Diploma - Fine Arts
Bayonne High School
Bayonne, NJ06.2020
Skills
- Store maintenance
- Works well with others
- Team player
- Fast learner
- Excellent attention to detail
- Outstanding customer service
- Great communication
- Brand awareness
- Stock replenishment
- People person
- Returns management
- Money handling
- Empathy
- Food prep and handling
Timeline
Apparel Associate
Walmart
09.2024 - Current
Customer Service Representative
Walmart
05.2023 - 09.2024
Concierge
Metropolis Towers
11.2020 - 06.2021
Cafe Supervisor/ Barista
Une Tasse Cafe
10.2018 - 04.2023
High School Diploma - Fine Arts
Bayonne High School