Zaniyah Bluford
Houston,Texas
Summary
Dynamic Retail Associate with a proven track record at Ross Dress for Less, showcasing expertise in merchandise display and exceptional customer service excellence. Excelled in conflict resolution and cash register operation, enhancing store productivity and customer satisfaction. Demonstrated reliability and proactivity, adeptly training employees and leading by example to achieve store objectives. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of professional experience
Work History
Retail Associate
DD’s Discount
Houston, Texas
10.2022 - 02.2025
- Operated cash register to process payments from customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained records related to sales for store management.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Process merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX01-2026
High School Diploma -
Hasting High School
Houston, TX05-2022
Skills
- Damaged goods processing
- Shelf recovery
- Reliability
- Merchandise display
- Proactivity
- Product knowledge expertise
- Cash register operation
- Reliability and punctuality
- Brand representation
- Attention to detail
- Time management skills
- Conflict resolution
- Customer service excellence
- Complex Problem-solving
Timeline
Retail Associate
DD’s Discount
10.2022 - 02.2025
Associate of Science - Criminal Justice
Houston Community College
High School Diploma -
Hasting High School