Zaniyah Travis
Jacksonville
Summary
Driven and detail-oriented professional with a proven track record in customer service and problem resolution. Excelled at Solera by enhancing customer satisfaction through expert handling of service appointments and promotions. Skilled in data entry and active listening, adept at improving customer relations and streamlining processes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Solera
11.2023 - 09.2024
I had to set appointments for customers who called trying to get their car serviced
I had to try to get the customers to take advantage of the coupons that their dealership was offering
Delivery Associate
Home Depot
02.2023 - 11.2023
- I had to prepare customers online orders for when they came into store to purchase
- I had to help customers navigate through the store to find certain items and answer any questions they asked
Education
Highschool Diploma -
Fscj
101 W State St Jacksonville, FL 32202 United State06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Solera
11.2023 - 09.2024
Delivery Associate
Home Depot
02.2023 - 11.2023
Highschool Diploma -
Fscj
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