Zaniyyah Coke
Houston,TX
Summary
Experienced Cargo Agent skilled in cargo handling, hazardous materials management, and documentation verification. Demonstrated ability to ensure regulatory compliance and effective communication, contributing to timely and safe operations.
Overview
14
14
years of professional experience
Work History
Cargo Agent
Southwest Airlines
Houston, Texas
12.2018 - 03.2026
- Managed cargo loading and unloading for timely aircraft departures.
- Operated ground support equipment to facilitate cargo movement.
- Coordinated team efforts for safe handling of hazardous materials, ensuring compliance with safety standards.
- Monitored cargo inventory levels and reported discrepancies, contributing to accurate tracking and accountability.
- Communicated with customers regarding shipping and delivery schedules.
- Trained new staff on safety protocols and operational procedures.
- Assisted in maintaining compliance with federal transportation regulations.
- Collaborated with other departments to streamline cargo processing workflows.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Provided customer service in accordance with company policies and procedures.
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Created labels that accurately identified packages by content type, origin and destination locations.
- Organized freight according to destination requirements and established timelines for deliveries.
- Inspected and counted received items against invoices, recording shortages and rejecting damaged goods to maintain inventory integrity.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Prepared reports summarizing daily activity related to cargo operations.
Ramp Agent
Southwest Airlines
Newark , New Jersey
12.2017 - 06.2018
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Cashier
Chipotle
Newark, New Jersey
04.2012 - 07.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed cash and credit card payments, issued receipts, and provided accurate change to ensure smooth transaction flow.
- Processed customer transactions efficiently and accurately.
- Ensured clean and organized service areas to enhance customer experience.
- Assisted customers with menu selections and dietary inquiries.
- Collaborated with team members to ensure smooth service flow.
- Trained new cashiers on procedures and customer service standards to promote consistency in service.
Education
High School Diploma -
Weequahic High School
Newark, NJ06-2016
Skills
- Cargo handling
- Hazardous materials management
- Inventory management
- Regulatory compliance
- Document verification
- Goods assembly
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
Languages
English
Professional
Timeline
Cargo Agent
Southwest Airlines
12.2018 - 03.2026
Ramp Agent
Southwest Airlines
12.2017 - 06.2018
Cashier
Chipotle
04.2012 - 07.2015
High School Diploma -
Weequahic High School