Zann Maclin
Mental Health Counseling
Summary
Professional Experience: Over 10 years of management, customer service and sales experience. I have resolved conflicts in the workplace and preformed highly at seeing to customers' needs and clients. I have extensive education and training in the field of Health and Wellness where I have created exercise prescriptions for clients, developed stress management programs and led educational information sessions. Additionally, I am a hard, dedicated individual that is an excellent problem solver, and well at working with little to no supervision.
Overview
12
12
years of professional experience
4065
4065
years of post-secondary education
2
2
Certifications
Work History
Wellness Coordinator
Andrameda, LLC
08.2021 - Current
- Screening clients for program eligibility
- Conducted health and wellness assessments
- Educated clients on exercise prescriptions
- Maintained manual and electronic records.
- Process billing invoices and supply orders
- Designed custom fitness challenges tailored to individual goals, resulting in increased engagement among participants.
- Developed a comprehensive resource library including articles, videos, webinars, and other tools designed to educate employees on various aspects of health and wellness.
Customer Service/ Shift Lead/Senior Beauty Advisor
Walgreens
03.2013 - 11.2020
- Greeted customers with exceptional customer service was met, which led to employee of the month being earned three months in a row for exceeding customers' expectations and scoring high on survey boards.
- Assisted in the pharmacy adept at providing accurate health information
- Overseeing loss prevention of multiple departments
Education
Master of Science - Clinical Mental Health Counseling
Mercer University
Macon, GA 05.2001 - Current
Bachelor of Science - Health and Wellness
Purdue University Global
Associate of Applied Science - Early Childhood Care And Education
Georgia Piedmont Technical College
Clarkston, United States08-2026
Skills
- Customer Service Management
- Crisis Prevention Intervention
- Life coach
- Excellent communication skills
- Exceptional writing skills
- Trouble shooting
- Administration of basic medical tests
- Documentation of health records
- Microsoft office suite
- Google suite
- Web designing
Healthcare team collaboration
Certification
Basic Life Support (BLS)
Qualifications
- Health and Wellness Programming- Design and Administration
- Models for Health and Wellness
- Current Trends in Exercise and Fitness- Aging Well Across the Life Span
- Creating Wellness- Psychological and Spiritual Aspects of Healing
- Contemporary Diet and Nutrition
- Stress-Critical Issues in Management and Prevention
- Techniques in Counseling
- Test and Assessment Education
- Medical Terminology
Timeline
Wellness Coordinator
Andrameda, LLC
08.2021 - Current
Customer Service/ Shift Lead/Senior Beauty Advisor
Walgreens
03.2013 - 11.2020
Master of Science - Clinical Mental Health Counseling
Mercer University
05.2001 - Current
Bachelor of Science - Health and Wellness
Purdue University Global
Associate of Applied Science - Early Childhood Care And Education
Georgia Piedmont Technical College
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