Zanna Alaiwi
Tampa,FL
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Self-starter and a team focused individual with determination to problem solving and adapting to various scenarios.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Ideal Image Medspa
02.2022 - 04.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Provided sales and customer service assistance to walk-in traffic
- Maintained organized, presentable merchandise to drive continuous sales.
Waitress/Bartender
Fhima's Restaurant
02.2021 - 01.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed and motivated employees to be productive and engaged in work.
Waitress
Basha Mediterranean Restaurant
03.2018 - 01.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Nursing
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Hospitality and Professionalism
- Teamwork and Collaboration
- Credit and Debt Card Processing
- Time Management
- Conflict Resolution
- Ability to Multitask
- Sales Expertise
Certification
- Licensed Esthetician
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Consultant
Ideal Image Medspa
02.2022 - 04.2023
Waitress/Bartender
Fhima's Restaurant
02.2021 - 01.2022
Waitress
Basha Mediterranean Restaurant
03.2018 - 01.2020
Associate of Science - Nursing
University of Minnesota - Twin Cities
- Licensed Esthetician
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