Zanna James
Edenton,NC
Summary
Seeking to obtain a challenging and responsible position as a phlebotomist where I can apply my knowledge and experience, while being offer an opportunity for professional growth and advancement. Summary of Qualifications Follow all laboratory safety rules Keep blood drawing trays neat, and clean Initial, date, and record blood specimens on tubes collected Medical Billing Professional with experience supplying excellent billing and coding Experienced healthcare support professional with 2-3 years in direct care Possess excellent verbal and written communication skills, meticulous Highly-skilled phlebotomist with 5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Community Service Volunteer
Youth Resource & Development Corporation, YRDC
Poughkeepsie, NY
12.1997 - 12.1998
- Exhibited excellent communications and customer service relations skills.
- Maintained clean facilities to better serve program needs.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Gained knowledge and experience working with children in educational setting.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Carried out day-to-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Phlebotomist
Vidant Chowan Hospital
Edenton, NC
12.2016 - 12.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Accounts Receivable Representative
Institute for Family Health
New Paltz, NY
01.2008 - 01.2012
- Post payments and denials for designated accounts accurately and efficiently
- Responding to incoming telephone and mail inquiries from doctors/patients
- Accepted all copay/coinsurance from patients
- Respond to all requests in compliance with HIPAA regulations
- Work credit and default work queues
- Find overpayments and underpayments per insurance contract
Direct Team Member
Dutchess ARC DC
Pleasant Valley, NY
01.2005 - 01.2008
- Educated and counsel consumers about health, wellness and social behavior
- Aided disabled and mentally challenged consumers with social behavior and community living
- Supplied continuous personal care for severely mentally disabled consumers which included showering, meal preparation, and medication distribution
Hair Stylist
JC Penney Styling Salon
Poughkeepsie, NY
01.1999 - 01.2005
- Cut, trimmed and shaped hair on based on customer instructions
- Observe hair type, facial structure and recommended fashionable hairstyles
- Maintained and satisfied a customer base 15- 25 customers per week
Education
Phlebotomy
Martin Community College
Williamston, NC 03.2016 - 06.2016
Diploma - Medical Billing and Coding Specialist
Learning Institute of Beauty Science (LIBS)
01.2008 - 09.2008
Certificate: Medical Billing and Coding - Medical Billing And Coding
Dutchess Community College
Poughkeepsie, NY 09.2006 - 12.2006
Associate of Applied Science - Medical Office Administration: Medical Billing
Pitt Community College
Winterville, NC 01.2020 - Current
Associate of Applied Science - Medical Assisting
College of The Albemarle
Elizabeth City, NCSkills
Computer Skills includeundefined
Accomplishments
- Educated 5 phlebotomy students on venipuncture and capillary puncture techniques.
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA and CLIA standards.
- Won " Employee of the Quarter" award in 2021.
Timeline
Associate of Applied Science - Medical Office Administration: Medical Billing
Pitt Community College
01.2020 - Current
Phlebotomist
Vidant Chowan Hospital
12.2016 - 12.2022
Phlebotomy
Martin Community College
03.2016 - 06.2016
Diploma - Medical Billing and Coding Specialist
Learning Institute of Beauty Science (LIBS)
01.2008 - 09.2008
Accounts Receivable Representative
Institute for Family Health
01.2008 - 01.2012
Certificate: Medical Billing and Coding - Medical Billing And Coding
Dutchess Community College
09.2006 - 12.2006
Direct Team Member
Dutchess ARC DC
01.2005 - 01.2008
Hair Stylist
JC Penney Styling Salon
01.1999 - 01.2005
Community Service Volunteer
Youth Resource & Development Corporation, YRDC
12.1997 - 12.1998
Associate of Applied Science - Medical Assisting
College of The Albemarle
Knitting, Making charm bracelet
Knitting is relaxing, I like to knit blankets (baby), hats, accent pillows. I also like making charm bracelets.
Knitting, Making charm bracelet
Knitting is relaxing, I like to knit blankets (baby), hats, accent pillows. I also like making charm bracelets.
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