Zannah Henry
Norfolk,VA
Summary
Dynamic Operations Specialist with a proven track record at USCG, excelling in high-pressure environments. Expert in cross-functional communication and operational efficiency, successfully executing special operations to save lives. Adept at project management and customer service, ensuring exceptional experiences in diverse settings. Passionate about enhancing team performance and guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Specialist Third Class
USCG
06.2024 - 09.2025
- Successfully completed special operations to save mariners and families in distress.
- Proficient in radio talk.
- R21 knowledge.
- working under extremely stressful situations
Fine Dining Server
Southern Prime Steakhouse
09.2025 - 2025
- Delivered exceptional dining experiences by providing attentive service to guests.
- Assisted in menu presentation and recommendations based on guest preferences.
- Maintained knowledge of wine pairings to enhance meal selections for patrons.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Extensive knowledge of wine menu and food menu
- Wine service and table framing
Barista Supervisor
Just Love Coffee Cafe
12.2023 - 05.2024
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained new baristas on coffee preparation techniques and customer interaction standards.
- Managed inventory levels, placing orders for supplies to maintain stock availability.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Coordinated events.
- Latte art.
- Supervised social media page.
- Supervised team of 12 baristas.
Fine Dining Hostess
Root & Branch Bistro + Bar
11.2023 - 01.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in coordinating special events, enhancing guest experiences through attention to detail.
- Collaborated with kitchen staff to communicate guest preferences and dietary restrictions effectively.
- Answered phone calls.
- Bussed tables.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05-2023
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Customer service
- Serving
Accomplishments
Valedictorian
Certification
ServSafe effective till Dec 2025
Languages
English
Native or Bilingual
Timeline
Fine Dining Server
Southern Prime Steakhouse
09.2025 - 2025
Operations Specialist Third Class
USCG
06.2024 - 09.2025
Barista Supervisor
Just Love Coffee Cafe
12.2023 - 05.2024
Fine Dining Hostess
Root & Branch Bistro + Bar
11.2023 - 01.2024
High School Diploma -
Lake Minneola High School