Zantanus Boger
Rock Hill,SC
Summary
Organized Patient Service Representative with 25 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations
Overview
22
22
years of professional experience
Work History
Patient Services Specialist
Atrium Health Orthopeadics And Sports Medicine
Rock Hill, SC
03.2019 - 02.2022
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
Patient Concierge
Atrium Health Call Center Mint Hill
Mint Hill , NC
07.2018 - 03.2019
- Answered average 100 plus calls, per day, addressing customer inquiries, schedule appointments, left messages for nurses for call back; transfer calls to appropriate personnel .
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered patient assistance calls, assessed needs and offered qualified support.
Medical Live Answer Coordinator
Atrium Health Call Center Waxhaw
Waxhaw, NC
02.2013 - 07.2018
- Trained new personnel regarding company operations, policies and services.
- Answered average of 100 plus calls, per day Schedule appointments for patients of multiple practices according to the office guidelines. write up notes for call back from nurses for patients. Put in medication refills request. Transfer calls to the proper personnel.
Live Answer Coordinator
Atrium Health Medical Plaza
Rock Hill, SC
10.2010 - 02.2013
- answer the phones for Rock Hill Pediatrics and Shiland Family Medicine,
- schedule appointments for patients for the correct office, put in messages for nurse call backs, put in refill request for patients.
- assisted Rock Hill Pediatrics with immunization records using the SC DHEC system
- assisted Rock Hill Pediatrics with Flu Clinics
Medical Office Assistant
Palmetto Pediatrics
Rock Hill, SC
11.1999 - 10.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled appointments for doctor visits and procedures.
- Prepared and administered medications to alleviate patient symptoms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Received, recorded and addressed incoming and outgoing communication via telephone and .
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 4-physician pediatric medical facility, scheduling appointments and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Help run the Synagis program for the office
Education
Associate of Science - Medical Office Assistance
York Technical College
Rock Hill, SC08.1997
Skills
- Gathering Information from Patients
- Building Rapport and Credibility
- Database Search and Data Entry Skills
- Communicating to Patients and Families
- Verbal and Written Communication
- Calm and Effective Under Pressure
- Caring and Empathetic
- Helpful and Service-Oriented
- Attention to Detail
- Patient Registration
- Professional Bedside Manner
- Clerical and Filing Support
- Insurance Authorizations
- Reliability and Dedication
Timeline
Patient Services Specialist
Atrium Health Orthopeadics And Sports Medicine
03.2019 - 02.2022
Patient Concierge
Atrium Health Call Center Mint Hill
07.2018 - 03.2019
Medical Live Answer Coordinator
Atrium Health Call Center Waxhaw
02.2013 - 07.2018
Live Answer Coordinator
Atrium Health Medical Plaza
10.2010 - 02.2013
Medical Office Assistant
Palmetto Pediatrics
11.1999 - 10.2010
Associate of Science - Medical Office Assistance
York Technical College