Zantonia Mitchell
Memphis,TN
Summary
Dynamic professional with a proven track record in customer service and time management, notably at Regions Bank. Excelled in recruitment and retention strategies, enhancing client satisfaction and streamlining operational efficiency. Skilled in HR policies and team collaboration, achieving significant improvements in recruitment processes and customer relationship management.
Overview
6
6
years of professional experience
Work History
Nail Technician
Self Employed
05.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Assist at least 10 customers or more per day
Banker
Regions Bank
12.2019 - 05.2021
- Assisted over 100 customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Recruiter
3 Fold Marketing
05.2018 - 06.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed approximately 30 high-volume calls, emails, and faxes per day
Education
High School Diploma -
Mitchell High School
Memphis, TN05.2007
Skills
- Customer Service
- Time Management
- Administrative Skills
- Team Collaboration
- HR policies and procedures
- Recruitment and retention strategies
- Interviewing
- Forklift Operation
- Loading and unloading
- Warehouse Operations
Timeline
Nail Technician
Self Employed
05.2021 - Current
Banker
Regions Bank
12.2019 - 05.2021
Recruiter
3 Fold Marketing
05.2018 - 06.2019
High School Diploma -
Mitchell High School
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