Zantua Flaisek
Honolulu,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2021
2021
years of professional experience
Work History
Honolulu
District court of the
Honolulu, HI
05.2018 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
Cashier
Sacred Heart High School Honolulu
Honomu, HI
2010 - 2013
- ### Target Role Aligned
- Processed customer transactions accurately and efficiently at the point of sale.
- Handled cash, credit, and check transactions with precision and accountability.
- Engaged customers in friendly conversation to enhance their shopping experience.
- Maintained cleanliness and organization of the checkout area for optimal service.
Server
Star of Honolulu
Honolulu, HI
01.2006 - 08.2010
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.2003
Skills
Active Listening
Decision-Making
Microsoft Word
Problem Resolution
Team Management
Timeline
Honolulu
District court of the
05.2018 - 05.2020
Server
Star of Honolulu
01.2006 - 08.2010
High School Diploma -
Governor Wallace Rider Farrington High School
Cashier
Sacred Heart High School Honolulu
2010 - 2013