Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zanya Laurence

Thornton,CO

Summary

Experienced gaming professional with proven track record in managing table games operations. Strong focus on team collaboration, ensuring smooth shifts, and adapting to dynamic environments. Adept at customer service, conflict resolution, and maintaining compliance with gaming regulations. Known for reliability, effective communication, and achieving operational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Table Games Shift Manager

Monarch Casino
11.2023 - 06.2025
  • I managed between 75-100 team members on my shift at any given time, ensuring policies and procedures were adhered to while observing and setting goals for growth, development and accountability. I strategized broad picture project initiatives to increase overall efficiency, uniformity and departmental profitability. I practice and promote outstanding internal and external guest relations and provide the knowledge and tools for the team to operate at the highest level of success. I stay engaged and present to ensure our five pits are orderly and functional and I resolve disputes and irregularities along of staying on top of admin, patron win/loss reporting while complying with Colorado Gaming Rules, Regulations and Federal requirements for Anti-Money Laundering and IRS reporting.

Casino Manager

The Lodge Casino
03.2022 - 11.2023
  • I managed staff in all departments, primarily Slots and Table Games. I made sure labor was adequate and policies and procedures were adhered to while providing top tier guest service to all. I maintained an active presence on gaming floor, ensuring all is orderly and functional while resolving disputes and irregularities among other issues as they arose. This included fast paced decision making and de-escalation tactics in high-stress situations, sometimes requiring me to request emergency services. I approved all large jackpots and check over-rides. I performed yearly appraisals for Assistant Casino Manager’s, setting expectations and creating goals for advancement. I maintained open interdepartmental communication with other members of leadership and was in regular communication with all departments during my shift. I created an advantage player tracking database for Table Games, Operations Management and Surveillance to utilize and performed administrative duties and patron win/loss reporting while complying with Colorado Gaming Rules and Regulations, Federal requirements for Anti-Money Laundering and IRS reporting.

Assistant Casino Manager

The Lodge Casino
08.2020 - 03.2022
  • I assisted in the oversight of daily gaming operations. Coached the team and performed yearly appraisals of slot attendants. Touched base regularly with Slots and Tables. I’d jump in wherever needed whether in the pit, the cage, behind the bar or in the hotel. I’d assist the Casino Manager in ensuring the gaming floor is orderly and functional and report all large win/losses or irregular issues to the Casino Manager, while complying to Colorado Internal Compliance Minimum Processes.

Table Games Supervisor

The Lodge Casino
05.2018 - 08.2020
  • I provided guest service, communicated the pit status to management and coached team members with constructive goals as well as positive feedback. I’d oversee drop, roll the pit and send shift win/loss reports. Pencil roadmap, track guest ratings, betting action, address concerns and resolve complaints in a quick and tactful manner. I watched games and assisted dealers with irregularities, mistakes, calculating odds, approving payouts and yielding table minimums to align with business needs.

Table Games Supervisor

Lady Luck Casino
02.2017 - 04.2018
  • In addition to the duties above, I constructed and delivered weekly pre-shift meetings and organized a pre-shift reference book along with a supervisor training outline. I made decisions to open and close tables based on the percentage of guest occupancy and oversaw the drop, roll and sent shift win/loss reports.

Table Games Dealer

Monarch Casino
09.2016 - 02.2017
  • Greet and entertain guests while dealing various table games. Assist guests with monetary and chip transactions. Communicate with pit management in order to protect the integrity of the game and casino assets. Educate guests to the rules of house and mentally calculate payable odds while adhering to state and federal guidelines.

Table Games Dual-Rate

Ameristar Resort Casino
04.2011 - 09.2016
  • Basic dealing duties as well as supervising the pit when needed. Rate players buy-in’s, average bets and communicate with my leadership team.

Table Games Dealer

Santa Ana Star Casino
12.2005 - 03.2011

Education

High School -

Los Lunas
Los Lunas, NM

College - Liberal Arts Studies

UNM-Valencia Campus

Trade School - undefined

M.I.
Los Angeles, CA

Skills

  • Customer Service
  • Leadership
  • Multi-Tasking
  • Problem Solving
  • Organization
  • Microsoft
  • Decision Making
  • Teamwork and Adaptability
  • Training and Development
  • Profitability
  • Excellent Communication
  • Conflict Resolution
  • Labor Management
  • Casino Operations
  • Policy enforcement

Certification

  • Title 31 and TIPS
  • Colorado Division of Gaming Key License #51364 – Exp: 2024-12

Timeline

Table Games Shift Manager

Monarch Casino
11.2023 - 06.2025

Casino Manager

The Lodge Casino
03.2022 - 11.2023

Assistant Casino Manager

The Lodge Casino
08.2020 - 03.2022

Table Games Supervisor

The Lodge Casino
05.2018 - 08.2020

Table Games Supervisor

Lady Luck Casino
02.2017 - 04.2018

Table Games Dealer

Monarch Casino
09.2016 - 02.2017

Table Games Dual-Rate

Ameristar Resort Casino
04.2011 - 09.2016

Table Games Dealer

Santa Ana Star Casino
12.2005 - 03.2011

Trade School - undefined

M.I.

High School -

Los Lunas

College - Liberal Arts Studies

UNM-Valencia Campus

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Zanya Laurence